August 16, 2024

GSB

Leones

FULL TIME

Technical Support Engineer -Benavidez- Prv. Buenos Aires, Argentina/ PRESENCIAL

¡We are looking for you!
Language: English Advanced
Location: : Calle #9, boulevard Presidente Perón 4000, Benavidez
Requisitos del trabajo
· Medium-Advanced technical knowledge (Office 365 "at User Support Level"
· Experience in troubleshooting Windows 10 and 11 environments
· Basic knowledge of Mobile Phones and Tablets
· Work and develop with work methodologies
· Experience in customer service
· Experience working through tickets
· Good development and application of soft skills

Guide customers to download applications and use computer peripherals devices.
Provide technical assistance to the clients regarding any operating system issues.
Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required
Personalize new applications regarding client issues.
Ensure all the desktop computer systems are working properly.
Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
Maintain and update the record of issues and take measures to prevent those issues in the future.
Make report of the customer queries
Troubleshoot any problems regarding software and hardware computer support.
Troubleshooting hardware, software, and network issues.
Regular maintenance of organizational assets (computers, laptops, peripherals)
Responsible for maintaining records of issues and solutions, user trainer, basic network support, emergency support, security compliance etc.
Bachelor's degree in computer science, Information Technology, or relevant field.
Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
Exceptional knowledge of working with Windows/ Linux and Mac OS systems.
Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.
Experience with various network connections addressing.
Excellent communication and interpersonal skills.
Ensure customer satisfaction by providing the best solutions to their queries.
Proficient knowledge of antivirus software.
Good problem-solving and multitasking skills.
Exceptional customer service skills.