Job Opportunities in Argentina


September 12, 2024

Wakapi

Mendoza


L3 Technical Support Specialist - DG

The Role:
We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.


Responsibilities:

  • Working remotely to identify software issues.
  • Utilize tools like Pu TTY and Win SCP to access remote systems, retrieve logs for issue identification, and update essential files.
  • Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
  • Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
  • Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
  • Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
  • Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
  • Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
  • Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.


Requirements:

  • BS degree in Information Technology, Computer Science, or a relevant field
  • Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…)
  • Ability to create ad-hoc SQL queries (DB2, My SQL, SQL server...)
  • Basic Microsoft Office skills.
  • Experience with Point-of-Sale systems is a plus.
  • Understanding of environmental variables.
  • Knowledge of XML.
  • Scripting in Bash and Shell are desired.
  • Python experience is a plus
  • Power Automate and power BI knowledge is a plus
  • Excellent verbal and written English communication skills.
The working schedule will be covering 24 hours 7 days a week based on team shifts.
8:00 AM to 11:00 PM PST timeframe. Rotating schedule


Wakapi Web

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