IT OT Site Support Technicians Ratones Salta

October 24, 2024

Yel Solutions

Salta

OTHER

Yel Solutions, a leading company IT outsourcing solution, incorporate IT/OT Site Support Technicians to join our team at a cutting-edge production facility.
This role is crucial for maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT/OT issues on-site.
Key Responsibilities:

IT/OT Infrastructure Management: Administer and maintain critical infrastructure, including:

o Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs), SD-WANs, and firewalls.
o WAN links, radio communication devices, security cameras, and access control systems.

Incident Response: Quickly assess and troubleshoot issues reported by the Production Assistance team, Control Room, or plant operators. Perform Root Cause Analysis (RCA) and create Post-Mortem reports for major incidents.
Change & Incident Management: Plan and execute both routine and emergency changes to the IT/OT infrastructure.
Collaboration: Serve as the escalation point for complex technical issues. Support Plant Maintenance Technicians in maintaining industrial automation systems such as Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), Motor Control Centers (MCCs), Variable Frequency Drives (VFDs), and other automation devices.
Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, and system reboots to maintain peak system performance.

Qualifications:

Language Skills: While daily communication will be primarily in Spanish, proficiency in English is essential for documenting tickets, expanding the Global Knowledge Base, and collaborating with international teams.
Technical Expertise: Proven hands-on experience in installing, administering, and troubleshooting IT/OT infrastructure. Familiarity with the devices listed above is a must.
Soft Skills: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.
Industrial Experience: Experience in industrial or mining environments is highly desirable.

Working Conditions:

Location: This position is based at a mining camp located 4000 meters above sea level in Salta Province.
Roster System: Assignments follow a rotating schedule (e.g., 8 days on-site, 6 days off), subject to change. We provide accommodations, meals, workwear, and transportation to/from Salta city.
Work Hours: Typical workdays consist of 12 hours, with a minimum of 12 hours rest between shifts. A passive on-call rotation will be in place to handle major production incidents outside of working hours.

What We Offer: