October 20, 2024

EY

Incident Coordinator - EY Global Delivery Services

The opportunity
The Cyber & Investigative Services (CIS) Incident Coordinator will exercise strong incident management techniques to coordinate security incident response to cybersecurity events or incidents stemming from suspected threats. Candidates for the role must have a strong comprehension of incident response plans and coordination of activities, work well with others, and have strong verbal and written communication skills. Including, a sense of diplomacy, ability to anticipate obstacles, and decision-making skills to handle the fast-paced world of incident management. Foundational skills in incident response, incident management, chain of custody, forensics, event analysis, and hands on cyber security skills are essential.

Your key responsibilities

Coordinate response efforts to cyber incidents caused by external threats that may involve nontraditional working hours
Serve as a liaison to different businesses and interface with fellow team members and colleagues on other security teams. As-needed, manage relationships with business partners, management, vendors, and external parties
Drive integration with other corporate incident management programs to ensure consistency and alignment with peer support teams within IT
Help lead small to medium sized projects as directed by leadership
Be a champion for process and documentation. Develop and document processes to ensure consistent and scalable response operations, and ensure continuous improvement to the company’s incident response plan
As requested, develop and deliver metrics to leadership
Create ready-to-go draft communications and ensure timely reports/updates to leadership during and after an event
Own and manage the teams internal action playbooks and knowledgebase
Must be willing to be on-call off-hours in rotation with other team members (Required)

Skills and attributes for success

Resolution of security incidents by validating root cause and solutions
Analyze findings in investigative matters, and develop fact-based reports
Ability to identify and articulate opportunities for improvement while helping drive lessons learned activities
Demonstrated integrity and judgment within a professional environment
Inquisitive approach to analysis and peer review
Application of emotional intelligence and calm under pressure
Ability to appropriately balance work/personal priorities

To qualify for the role, you must have

Education:
- Bachelors or Masters Degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience
Experience:
- 7+ years’ experience in at least two of the following roles:
  - Member of a Security Operations Center (SOC)
  - Security Incident Response Analyst or supporting function (2 years minimum)
  - e Discovery or related role performing forensic functions
- Deep understanding of security threats, vulnerabilities, and incident response
- Understanding of electronic investigation, forensic tools, and methodologies, including: log correlation and analysis, forensically handling electronic data, knowledge of the computer security investigative processes, malware identification and analysis
- Be familiar with a basic understanding of legalities surrounding electronic discovery and analysis
- Understanding of regulatory stipulations regarding security incidents
- Experience with SIEM technologies (i.e. Splunk)
- Deep understanding of both Windows and Unix/Linux based operating systems

Ideally, you’ll also

Candidates must hold or be willing to pursue related professional certifications such as GCFE, GCFA, GCIH, CISA, CISM, CISSP, or CCIM

What we look for

Demonstrated integrity in a professional environment
Ability to work independently
Have a global mind-set for working with different cultures and backgrounds
Knowledgeable in business industry standard security incident response process, procedures, and life-cycle
Excellent organizational skills and strong attention to detail
Excellent teaming skills
Excellent social, communication, and writing skills
Excellent customer service skills required