Job Opportunities in Vietnam

Hạn nộp: 31/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
06/11/2024 12:20
MÔ TẢ CÔNG VIỆC
Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences.
Communicate and Coordinate with the Chefs regarding length of wait food, orders and special requests.
Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
Assist other colleagues to ensure proper coverage and prompt guest service.
Answering phone calls, taking reservations and perform other administrative duties as assigned.
Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.
Address guests' service needs in a professional, positive, and timely manner.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them when known.
Engage guests in meaningful conversation regarding their stay, property services, and area attractions/offerings. Collect guest preferences and record it under the appropriate system for effective sharing with all colleagues
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
Report all equipment problems and maintenance issues to Captains / Manager.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by Management.
Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary
Participate in regular team-building activities.
Develop a career in a dynamic, professional international work environment with opportunities for advancement to a full-time position.
YÊU CẦU CÔNG VIỆC
Work Experience

Experiences in similar role at luxury hotels/resorts

Technical Skills

Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relation.
Good English skills

YÊU CẦU HỒ SƠ

Attach latest CV with title [Position] - [Full name]