Housekeeping Supervisor/ Giám sát Buồng phòng

August 5, 2024

Phan Thiết

Company Description

Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

Job Description

Supervise the implementation of housekeeping standards and procedures in relation to:

Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
Solve employee grievances
Perform Room allocations
Perform Room inspections
Priority arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Ensure consistency within the department
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required

Conducts shift briefings to ensure hotel activities and operational requirements are known
Conversant with emergency evacuation and fire procedures
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
Recycles where-ever possible and enforces cost saving measures to staff
Perform other task assigned based on Movenpick Resort Phan Thiet needs or requirements

Qualifications

High School or Diploma in Hotel Administration, Hotel Management or equivalent
2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Type and level of experience required may vary slightly based on size and complexity of operation

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to speak, read and write English
Proficient in the use of Microsoft Office
Organizational and training abilities
Able to speak, read, write in English and Vietnamese