Job Opportunities in Vietnam

Additional Job Description

• Portrays a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel Standards at all times
• Be constantly aware of verbal (language and vocabulary) and non-verbal (gestures, body language, eye contact) communication
• Personifies the Brand on daily basis: convey Brand Messages, Values and Culture. Convey Passion & Knowledge of the Brand to the Customers.
• Maintain in-boutique display in accordance to VM guidelines and brief from VM team. When applicable, participate on a rotational basis to the window change
• Maintain the boutique environment in optimum condition from cleanliness to tidiness, from Front of House to Back of House

• Serving all customers according to our Client Service Values and fulfill customers' needs through a heartfelt, flexible and tailor-made service.
• Contributing to the Customer Satisfaction score of the Boutique
• Generating sales & contribute to Boutique Performance by always thinking long term, teamwork and Brand.
• Ensuring the highest standards in all aspects of after sales service. Positive mindset, flexibility in understanding customer needs, accuracy in capturing data and timely follow up.
• Getting to know client well enough to understand their style and offer relevant recommendation
• Inspiring clients to discover new ways of basic styling and share basic styling tips

• Develops own client portfolio with support from CEM in-charge or direct manager:
  • Follow up on assigned client portfolio and retain relationship with client in the long term
  • Identify and engage new clients with potential
  • Build in depth client intelligence through accurate and qualitative client data capture
• Proactively share with Boutique Leadership client feedbacks on products, service standards, client needs / expectations, client experience, client behavior / trends etc.
• Embrace client-centric mindset as part of daily life execution

• Promote teamwork within the boutique and with other boutiques
• Assists to “buddy” new hires on boutique/operations familiarization and with integration into the boutique team.
• Contribute directly to Watch and Fine Jewelry (WFJ) performance in Fashion and as applicable, partner with TFJS/ WFJ teams to convert Fashion clients to WFJ clients.

• Demonstrate an in-depth knowledge of the collection and merchandise available and arriving into the boutique.
• Work through all boutique operations and follow the requirements as indicated in the Standard Operational Procedures.
• Adhere to Company guidelines to prevent stock losses, pilferage or damage.
• Complete appropriate paperwork promptly and accurately.

• Brand & Image

• Customer Service

• Builds Relationships

• Operations & Business

• Shows Curiosity