Job Opportunities in Vietnam
September 12, 2023
Chanel
Thành phố Hồ Chí Minh
Fashion Advisor
Additional Job Description
Job Purpose: The Fashion Advisor plays an important role in directly engaging the customers to the Brand on a day to day basis. They are the Front Face of Chanel: delivering a unique luxurious and inspirational experience to all our Customer, connecting them to our Brand…”selling a style and a dream not merely a product”.
Key Responsibilities:
Uphold the Image of the Brand as a “Front Face” of the Brand
- Portrays a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel Standards at all times
- Be constantly aware of verbal (language and vocabulary) and non-verbal (gestures, body language, eye contact) communication
- Personifies the Brand on daily basis: convey Brand Messages, Values and Culture. Convey Passion & Knowledge of the Brand to the Customers.
- Maintain in-boutique display in accordance to VM guidelines and brief from VM team. When applicable, participate on a rotational basis to the window change
- Maintain the boutique environment in optimum condition from cleanliness to tidiness, from Front of House to Back of House
Sell a Style and a Dream & Build emotional connection with Customers and Brand (personality, lifestyle and brand heritage) by :
- Serving all customers according to our Client Service Values and fulfill customers' needs through a heartfelt, flexible and tailor-made service.
- Contributing to the Customer Satisfaction score of the Boutique
- Generating sales & contribute to Boutique Performance by always thinking long term, teamwork and Brand.
- Ensuring the highest standards in all aspects of after sales service. Positive mindset, flexibility in understanding customer needs, accuracy in capturing data and timely follow up.
- Getting to know client well enough to understand their style and offer relevant recommendation
- Inspiring clients to discover new ways of basic styling and share basic styling tips
Further engage the client of today and tomorrow :
-
Develops own client portfolio with support from CEM in-charge or direct manager:
- Follow up on assigned client portfolio and retain relationship with client in the long term
- Identify and engage new clients with potential
- Build in depth client intelligence through accurate and qualitative client data capture
- Proactively share with Boutique Leadership client feedbacks on products, service standards, client needs / expectations, client experience, client behavior / trends etc.
- Embrace client-centric mindset as part of daily life execution
Foster Teamwork and Partnership
- Promote teamwork within the boutique and with other boutiques
- Assists to “buddy” new hires on boutique/operations familiarization and with integration into the boutique team.
- Contribute directly to Watch and Fine Jewelry (WFJ) performance in Fashion and as applicable, partner with TFJS/ WFJ teams to convert Fashion clients to WFJ clients.
Support effectively Boutique Day to Day Operations
- Demonstrate an in-depth knowledge of the collection and merchandise available and arriving into the boutique.
- Work through all boutique operations and follow the requirements as indicated in the Standard Operational Procedures.
- Adhere to Company guidelines to prevent stock losses, pilferage or damage.
- Complete appropriate paperwork promptly and accurately.
Functional Competencies
- Brand & Image
Well Groomed (Sophistication & Refinement)
Eagerness to work for luxury retail
Passion for Luxury & Fashion
Understanding & Engagement to the Brand Direction and Values
- Customer Service
Strong Customer Service with a good service attitude (warm, friendly, positive & pleasant)
Good Social skills: for internal and external (Outgoing, small talks…)
Good Product & Collection Knowledge
Basic Objection handling skills
Understanding and anticipating customer needs
Interpersonal skills incl. flexibility & adaptability
Basic understanding of CEM
- Builds Relationships
Team Spirit and collaborative
Communication Skills
Open mindedness
- Operations & Business
Refined and engaging Selling Skills
Retail Intelligence
Boutique SOP Understanding
Able to explain the product trends
- Shows Curiosity
Opened to learning and resist the temptation to become defensive in the face of adversity
Sense of responsibility and ownership (self-managed)
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