Customer Service Staff

August 23, 2024

Mô tả công việc:
(Mức lương: Thỏa thuận) We provide shuttle bus from Bien Hoa/ Thu Duc/ Ba Ria to our Factory (Nhon Trach) for this position.

Process order entries in the ERP system, and ensure these entries are accurate.
Prepare shipping documents, proceed with freight booking, and liaise with MPL, production, warehouse, customs, and forwarders to ensure delivery of outgoing shipments is picked up on time.
Send invoices or other bills to customers and track receivables timely. Write off invoice in ERP based on received payment.
Communicate with customers for shipping schedules, forecasts, and any other demand or emergency.
Pass customer demand to the MPL department timely and accurately, make sure they fully understand, and input into production plan correctly.
Maintain different kinds of reports and records.
Monitor production status by checking system reports and communicating with MPL, and Production, to ensure customer customer-requested shipping plans can be achieved.
Assist in the investigation of customer complaints, and handle return and exchange.
Attend CFT meetings, understand meeting subjects, and take action according to meeting minutes.

Chức vụ: Nhân viên/Chuyên viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:

Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:

Good command of English reading, writing, and listening, speaking.
5- 7years or above Experience in customer service/logisticsfor themanufacturing company
Experience in working with ERP
Proficiency in MS Office Products (Word, Excel, Power Point).
Work experience in an international company or organization is preferable.
Strong mindset for planning
Strong system tracking