Job Opportunities in Venezuela


September 10, 2024

Global Guard Insurance, Inc.

Caracas

FULL TIME


Spanish Customer Experience (Remote)

Are you a flexible and customer-oriented individual, and possess a friendly, client-first attitude?
DOES THIS LOOK LIKE YOU?
  • Empathetic Listener: Understands and responds to customer needs with genuine concern and care.
  • Problem Solver: Proactively addresses and resolves issues, ensuring customer satisfaction.
  • Detail-Oriented: Pays attention to details to provide accurate and thorough assistance.
  • Continuous Learner: Always seeks to improve and update skills to better serve customers.
ATTENTION JOB SEEKERS!
  • PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE
  • CONTRACTORS ARE PAID WEEKLY | $4 HOURLY BASE RATE
  • RECOGNITION AND REWARD: WE ACKNOWLEDGE DILIGENCE AND HARD WORK THROUGH PERFORMANCE-BASED INCREASES FOR CONSISTENT GOOD PERFORMANCE
RESPONSIBILITIES:
  • Handle incoming and outgoing calls, and assistance regarding coverage issues, customer complaints, and general inquiries.
  • Introduce products via outbound calls by addressing customer needs, communicating value, and building trust with prospective and existing clients.
  • Provide recommendations to customers regarding new insurance policies, changes to existing policies and the claims process.
  • Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
  • Identify opportunities to upsell products and go the extra mile to enhance customer interactions.
  • Maintain detailed records of calls and capture valuable information.
REQUIREMENTS
  • Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.
  • USB noise-canceling headphones.
  • Internet speed of at least 50 Mbps, with backup power and internet.
  • Willing to work Pacific Standard Time
  • Can start immediately
Apply today to join our growing team of remote professionals from around the globe!
Please send your most updated RESUME (in English) with your 30-second video introduction by filling out our online application form here: https://globalguardins.com/ggis-join-our-team/
Job Type: Full-time

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