November 5, 2024

Catholic Charities, Diocese of Cleveland

Cleveland

FULL TIME

Program Manager

Basic Function:
Administer the overall planning, implementation, management and evaluation of program and outreach services within the community. Facilitate the development and implementation of new programming. Participate in relevant community collaborations to better meet the service needs of the programs’ target populations.
Responsibilities:

Ensure that the activities of this position and relevant programs are consistent with the mission, vision and values of Catholic Charities, Diocese of Cleveland.

Plan, develop, analyze and evaluate the delivery of program services and activities to best meet the needs of the clients/participants.

May recommend new programs and services.

May recruit, schedule and monitor volunteers and/or selection of staff.

Maintain caseload, per contract guidelines.

Participate in marketing functions such as speaking engagements and brochure writing to raise community awareness.

May participate in budget preparation, monitor program budget reports and operate within approved budgets.

Assist in the development of annual goals and targets for above programs and initiatives, monitor progress and outcomes utilizing various reports and other mechanisms.

Compile and maintain statistics on clients/participants; record keeping of individual files.

Confer with client/participant and their families regarding facility activities, policies, and enrollment procedures; conduct individual and group orientation to program expectations.

Compile program reports and statistical data as needed.

May maintain relationships with clients/participants that require some degree of judgment in choosing appropriate approaches to solve problems.

May provide case management/client services for a wide range of clinical problems, depending on program(s).

Develop and maintain frequent contacts with peers and/or administrative personnel in other

agencies for client and site related information for joint planning and action.

Refer clients/participants to internal and external sources and/or community resources to supplement services needed.

Represent site at professional seminars, community/funder meetings and events.

Provide (administrative, clinical, reflective) supervision and monitor the performance of staff as needed.

Perform other duties as necessary to accomplish objectives.

Working Conditions and Physical Demands:

Normal office environment;

Occasional travel throughout service area;

Frequent walking, sitting, talking, standing, listening/hearing in working with perspective and current employees and supervisors and managers;

Reading, writing, grasping and finger dexterity needed to manage correspondence, faxing, copying, answering phones, forms/documents, computer, keyboard and personnel files required on a frequent basis;

Tasks require visual perception and discernment;

High degree of concentration for analyzing, interpreting and organizing data;

Organizing and coordinating schedules;

Communicating with the public;

Frequent use of computer and telephone/cell phone;

Occasionally necessary to bend for filing and storing and to reach for files and shelves;

Able to occasionally lift/carry up to 30 lbs. unassisted.

Requirements:

Combination of education and experience normally represented by a bachelor’s degree in Social Work or related field with three to five years relevant work experience, including supervision. Master’s Degree preferred. Experience with reflective practice preferred for working in the specific program.

Must have the ability to relate to a wide variety of people, both professional and volunteers; represent the Site/Corporation to outside organizations and systems.