Job Opportunities in United States
November 18, 2024
SLEEP INN AND MAINSTAY SUITES
Lincoln
FULL TIME & PART TIME
Night Auditor/Front Desk Agent
Overview
We are looking for a Hotel Front Desk/ Night Audit Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Job Types: Full-time, Part-time
Schedule:
Experience:
Job Types: Full-time, Part-time
Expected hours: 8 per week
Benefits:
We are looking for a Hotel Front Desk/ Night Audit Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Booking and Trip Advisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
Experience:
- Hotel Front desk: 1 year (Preferred)
- Knowledge of OPERA: 1 year (Preferred)
- Driver's License (Preferred)
Job Types: Full-time, Part-time
Expected hours: 8 per week
Benefits:
- 401(k) matching
- Life insurance
- Day shift
- Night shift
- Hotel experience: 1 year (Preferred)
- Lincoln, NE 68504 (Required)
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