Job Opportunities in United States

Job Title: Manager of Residential Advocacy
Reports to: Senior Director of Emergency Programs
Location: Northern Rhode Island
Schedule: Monday – Friday 9 am – 5 pm, with occasional flexibility needed
Compensation: $65,000 - $70,000, depending on experience. This position is eligible for full benefits, including health and dental insurance, life and long-term disability insurance, paid holidays, paid time off (including vacation, sick and personal time as well as 15 paid holidays), an Employee Assistance Plan, and a 401(k) plan with employer match.
About Us: Sojourner House is a comprehensive domestic violence, sexual assault and human trafficking agency that provides residential, educational, and community-based interventions to families and individuals impacted by abuse. We have offices in Providence and Woonsocket, and programs that operate statewide. Our goal is to help our clients rebuild their lives, piece by piece, through a variety of services. All of our programs work from the premise that violence is an unacceptable means to solving interpersonal conflict, and we encourage only non-violent methods of working out conflicts. To learn more about our work, please visit www.sojournerri.org. We are also active on social media at @sojournerri.org.
Basic Function: Provide advocacy, support, and resources to survivors of domestic violence and sexual violence who are accessing Sojourner House’s residential shelter services (Safe House and RISE, our shelter for LGBTQ+ and male-identified survivors). Supervise and help train full-time and relief (part-time) shelter staff. Provide oversight to our 24/7 hotline for survivors of domestic violence, sexual assault, and human trafficking. Facilitate relationships with community organizations and provide comprehensive programming for survivors and their children in our residential shelter programs. This position will primarily be housed at Sojourner House’s Safe House in Northern RI.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Provide individual case management services to participants in Sojourner House’s shelter programs, which includes our Safe House and RISE LGBTQ+ shelters. This includes weekly 1:1 meetings, regular in-person or phone check-ins, and periodic visits to their apartment (if they are transitional housing clients). Develop action plans with clients that outline goals related to obtaining education, employment, child care and permanent housing. Assist clients in obtaining appropriate substance abuse, mental health, and/or medical services as needed.
· Oversee the 24-hour crisis hotline making sure that phone calls are being answered in a client-centered and timely fashion. Manage and implement a staffing schedule to ensure that calls are answered and responded to in a timely manner. Provide ongoing training and supervision to hotline staff as well as update hotline processes to ensure the hotline maximizes efficiency. Monitor trends or gaps in client services through the hotline calls that are received.
· Supervise a Program Advocate and the RISE Advocate, as well as the Relief Staff Advocates and volunteers/interns who work with the residential program. Oversee the schedules for these Advocates to ensure appropriate coverage for residential programs.
· Review all shelter intakes and communicate regularly with the Senior Director of Emergency Programs about possible admissions to the residential shelter program. Work with the Senior Director of Emergency Programs to revise shelter policies as necessary.
· Identify and implement new projects and programming that will benefit residential participants. Work closely with the Sojourner House management team to develop new initiatives that will help Sojourner House offer the most dynamic and effective services to its residential participants.
· Work with shelter staff to ensure that the programming being offered is reflective of the participants’ current needs. The Manager will facilitate 1-2 support groups, meetings or programs per week that will benefit residential participants. The Manager will regularly assess the needs of Sojourner House’s residential housing clients and evaluate the outcomes of the residential shelter programs.
· Work closely with the Volunteer Coordinator to ensure that volunteers are being appropriately utilized at the Safe House and RISE program.
· Assist, when appropriate, with securing donations for the Safe House or RISE Program. This may include working with local churches, community groups, and businesses to make donations of supplies (such as toiletries, cleaning supplies, and gift cards) to support the shelter.
· Serve as the contact person for overall repair and maintenance of the Safe House grounds, including cleanliness. Actual maintenance will be undertaken by Sojourner House maintenance staff or hired contractors.
· Attend meetings and community partners with other agencies working with survivors of domestic violence, sexual assault, or shelter service providers, as well as other community meetings.
· Provide training and outreach to potential clients, as well as become a Qualified Professional Test Counselor (QPTC) for HIV Testing.
· Monitor and implement Safe House and RISE shelter policies, and ensure that participants follow these rules and procedures by creating an environment of trust and community. Make recommendations for policy changes or modifications when appropriate.
· Complete data entry and submit necessary reports for grant compliance.
· Support Sojourner House’s philosophy of client empowerment and respect for individual choices.
· Assist in the development and implementation of local public awareness activities/events concerning domestic violence.
· Perform other duties as directed by Sojourner House Management.
EDUCATION AND EXPERIENCE:
· Bachelor’s degree in public health, social work, human services, or related field or related experience.
· A minimum of three to five years’ experience in the human services field
· Familiarity with domestic violence, sexual assault, and gender/sexuality issues preferred
· Familiarity with hotline and crisis calls is preferred
· QPTC certification or willingness to become QPTC-certified
· Willingness to obtain necessary credentials to deliver educational presentations
· Familiarity with LGBTQ+ community
· Experience working in shelter, residential, and/or housing programs is preferred.
SPECIAL SKILLS:
· Proficiency in Spanish is strongly desired
· Able to maintain a flexible schedule
· Excellent presentation skills
· Excellent organizational skills
· Strong writing skills
· Able to work independently and as a team member
· Able to effectively communicate with professionals, clients, and the community
· Has a valid driver’s license and access to a reliable vehicle
· Must pass a criminal background check prior to starting in the role
PHYSICAL REQUIREMENTS:
· Able to sit, stand, walk and climb stairs
· Able to lift 25 pounds
To Apply: Please send a resume, cover letter, and list of three professional/work references to hiring@sojournerri.org with “Manager Residential Advocacy” in the subject line. Applicants are also accepted via mail at Sojourner House, HR Dept/Residential Advocacy, PO Box 28302 Providence, RI 02908. Applications will be reviewed on a rolling basis, so early submission of materials is encouraged. No phone calls, please.
Sojourner House is an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To learn more about Sojourner House, please visit our website: www.sojournerri.org.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have familiarity with domestic violence, sexual assault, and gender/sexuality issues?
• Are you a Qualified Professional Test Counselor (QPTC) for HIV Testing? If not are you willing to get certified?

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person