November 16, 2024

DICK SMITH FORD INC

Raytown

PART TIME

Greenway Ford of KC- PT Cashier/ Service Warranty Clerk

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 36 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Dick Smith Fordis hiring in our Service Department for a Part-Time Cashier/Warranty Clerk.

20 - 25 hours per week
Must work Saturdays

Warranty Clerksare responsible for managing warranty papers and claims. Warranty Clerkduties are collaborating with managers and technicians, fulfilling warranty requirements, solving warranty issues, monitoring defective products, maintaining records of customer details, and reporting to warrantors.
Warranty Clerks ensure that their employers are paid for all product maintenance parts or replacements covered under a warranty. They organize, process and review warranty claims made by the customers. The warranty clerk should have exceptionally high ethical standards.

The ideal candidate has a high school diploma or GED andprevious retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Ford warrantyexperience required. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

RESPONSIBILITIES:

Receives and processes payments for products and services
Accepts responsibility and accountability for his/her money drawer
Perform research on warranties and prepare customize warranty papers for work.
Ensures that all customer contact information is up-to-date and accurate
Review all warranty claims and administer it with warranty awarded.
Coordinate with manager and prepare repair order for authorization as per warranty requirement.
Assist various departments and fulfill all warranty requirements.
Assist customers with all warranty service and prepare associate documents.
Monitor all customer inquiries and requests on all warranty issues.
Supervise all information and update database and prepare require filling documents.
Maintain knowledge on various warrant programs by active participation in education programs.
Ensure customer satisfaction and ensure compliance to all warranty specifications.
Evaluate databases and complete all data entry for warranty claims and filings.
Prepare and maintain all warranty documents according to distributor and manufacturer requirement.

QUALIFICATIONS:

Ford warranty experience, preferred
Point-of-sale (cash register) and credit or debit card processing skills
Previous retail and/or customer service experience, preferred
High school diploma or GED required
Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
Ability to multitask
Neat, clean, and professional appearance
Previous customer service or related experience preferred
Helpful attitude and friendly demeanor
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Highly trustworthy and security conscious