November 16, 2024

Ivy Tech Community College

Valparaiso

FULL TIME

Full Time Retention Coach

An employee in this position provides a bridge in the support and transition of students from their academic advisors into their programs of study. This staff member will work directly with the school dean, program chairs, academic advisors, academic support, and wrap around services, to ensure that there is a smooth transition from the students’ foundational first year to the second year of study and increase student persistence.

This support may include but is not limited to the organization and coordination of the weekly persistence reports, assigning the students to the responsible faculty and staff members, and the student communication and out reach.

Attend weekly department meeting to review weekly persistence reports.
Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members and oversee individual student load.
Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
Communicate routinely with the students to assess needs and available resources. Serve as a general resource in answering students’ questions. Assist in Identifying students’ needs and refer them to appropriate program/services within college campus (e.g. Disability Support Services) or external facilities (e.g. Wrap Around Service Resource).
Provide basic information to students to assist in the completion of related necessary forms and step-by-step procedures. Assist in problem solving and student advocacy.
Assist in scheduling appointments and preparing correspondence
Use of appropriate forms and tools utilized by the College. Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task. Proficiency with computers and various software and data packages including Word, Excel, and Outlook.
Respond quickly to requests for information from supervisors and student-related requests, inquiries and needs.
Plan, coordinate, and staff tabling events on campus to engage students, promote programs, and support recruitment and outreach efforts
Available to work some evenings and Saturdays as needed.
Work as a team member of the Campus and Academic unit. Know the required FERPA and other Federal compliance mandates.
Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor.

Pay- $20 an hour

BENEFITS:

No waiting period to enroll in benefits.
Employer contribution to retirement plan.
Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!
Paid vacation, sick-time, volunteer, bereavement.
Paid holidays: 9 days plus winter break between December 25th and January 1st.
Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.
Full time employees qualify for tuition assistance for higher education opportunities.
Professional Development opportunities.

Minimum Qualifications

Technical certificate or a minimum of 30 college credits required
Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and Power Point) in Microsoft Office 2019 and Google Suite.
Must have a pleasant disposition, good attitude and ability to get along with others.
Must have the ability to get work done timely and accurately.
Confidentiality and trustworthiness are top priorities.

Preferred Qualifications

Associate’s degree or higher preferred.
Competency with My Ivy and Ivy Learn.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.