November 19, 2024

Southland Credit Union

Lynwood

FULL TIME

Financial Service Representative III

Role:

Plays a vital role in delivering exceptional service to members while providing financial solutions tailored to their individual needs. This position requires advanced knowledge of credit union products and services, as well as the ability to handle complex transactions, resolve member inquiries, and cross-sell financial products. The Financial Service Representative III is expected to be a leader within the branch, offering guidance and training to less experienced staff while maintaining a high standard of member service

Major Duties and Responsibilities:

Identifies cross sell opportunities and cross-sells all C.U. products and services, including E account related products such as, but not limited to, credit life, credit disability, MBI, GAP, AD&D, etc. Perform necessary file maintenance to set up accounts and services.
Assists members with opening and closing savings, checking, certificates, IRAs and other depository service accounts (limited cash handling). Perform necessary file maintenance to E set up accounts and services.
Assist members and potential members with loan requests, takes loan applications, process loan documents for in-person closing or shipment via mail, including preparation of loan records and data set up on computer system. Review any conditions required for loan approval with member and obtain necessary documentation. Forward exceptions to a an Officer if automatic system approval is not received. Follow up on unclosed member loans that cannot be completed at initial meeting. Assures that appropriate records are maintained and required reports are prepared. Collect and forward taxes on all vehicle loans.
Set up and input file maintenance for check orders, payroll deduction, automatic transfers and ACH origination.
Monitors lobby activity to ensure prompt, professional service. Performs all duties within procedures, policies, and SCU's Universal Performance Standards. Performs other related duties s assigned.

Knowledge and Skills:

Experience: Minimum of 3-5 years of experience in financial services, preferably in a credit union or banking environment. Experience in member service, loan processing, and/or financial sales required.
Education: High School diploma or equivalent required. Associate’s degree or higher in business, finance, or a related field preferred.
Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an
important part of the job.
Other Skills:
- Strong knowledge of credit union products and services, including lending, deposits, and digital banking.
- Ability to resolve member concerns effectively and professionally
- Strong communication and interpersonal skills, with the ability to interact with members, colleagues, and management.
- Detail-oriented with strong organizational and time management skills.
- Ability to multitask in a fast-paced environment.
- Proficient in using financial software, digital banking platforms, and standard office equipment (computers, phones, etc.).
- Leadership potential and ability to mentor and support team members.

Job Location:

St. Francis Medical Plaza

3628 E. Imperial Highway

Lynwood, CA 90262

This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Southland Credit Union is an Equal Opportunity Employer.
Salary Minimum: USD $29.71/Hr. Salary Maximum: USD $44.57/Hr.