November 19, 2024

Computech Corporation

Grand Forks

CONTRACT & FULL TIME

Field Technician

Job Title: Field Service Technician
Location: Grand Forks, ND, 58201
Payrate Offered: $21.00/hr
About us:
Computech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), engineering, medical, professional, finance, administrative, light industrial, manufacturing, and other workforce needs.
Proposed work days and times: [Standard Training Hours - will be Mon-Fri 8a - 5p] Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [ADD INFO] travel range. Primary work location [Grand Forks, ND 58201 thru 58208]. 100% travel within territory assigned. To be successful in this team you will:
Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a self-starter.
Requirements:
High school Diploma (or equivalent) Have a valid driver's license and driving record that satisfies DN’s fleet requirements Successfully complete background check and drug screening Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed Physical & Technical
Physical & Technical Requirements:
This is a physical job, so you must have the ability to do the following:

A valid driver’s license with satisfactory driving record within company-required standards.
Ability to successfully pass background and drug testing
Ability to lift 50 pounds and work in close quarters within and around the equipment.
Familiarity with computers and a variety of consumer communications devices, such as smart phones.
Travel to/from assigned territories and company facilities, including during inclement weather is essential.
Service experience or electro mechanical experience is a plus
You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites

In the Field:.

Every day brings something different, Field Techs should be comfortable in different settings, for example:
Inside banks and retail establishments
Outside in all weather conditions, possibly for extended periods of time.
Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call rotation when scheduled
You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory towards solving and decision making. Who you are matters here – we’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

Responsibilities:
Field Service Technician I
Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.
You are responsible for:

Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing
locks)
Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
Prioritizing and planning service calls
Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
Contacting the customer with the estimated time of arrival
Working with customers to ensure satisfaction with service delivery and understanding of product functionality
Following key/alarm/combination control processes in assigned area of responsibility