Job Opportunities in United States
November 14, 2024
Sira Consulting Inc
Columbus
CONTRACT
Desktop Support Technician
Job Description
Roles & responsibilities:
Pay: $21.00 - $25.00 per hour
Benefits:
Roles & responsibilities:
- Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
- Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
- Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
- Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
- Troubleshooting Windows Profile, printers, shared drives related issues.
- Troubleshooting network connectivity issues.
- Deploying standard image on desktops and laptops using SCCM.
- To provide 1st line technical support; answering support queries via phone and email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Familiarity with IT Infrastructure tools such as SCCM, GSuite, etc.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
- Respond to inquiries from clients and help them resolve any hardware or software problems.
- To escalate more complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Pre-build PCs. Good Experience in deskside support
- Associate Degree in Computer Science or related field
- Professional demeanor
- Excellent communication skills
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- 8 hour shift
- Customer support: 1 year (Preferred)
- i OS: 1 year (Preferred)
- Windows: 1 year (Preferred)
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