Job Opportunities in United States
November 15, 2024
Contactus LLC
Customer Support Representative (Columbus, OH
Customer Support Representative
Orientation & Equipment Pickup Date: TBD
Training Start Date: December 2/2024
Training Hours: M – F 9:00 a.m. – 5:30 p.m. EST
Production Hours: Shifts M – F (no weekends) 10:30 a.m. - 7:00 p.m. EST
Location: WAH. Must meet requirement (1 day of Pre-training orientation onsite TBD based on equipment delivery date)
Must Have: Home phone & Internet Service; Headset with Dial pad
About The Customer Support Representative:
The Customer Support Representative will be responsible for ensuring the customer’s needs are met via inbound calls. The rep will provide exceptional service to existing customers through service-related transactions, including processing transactions.
Responsibilities:
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Respond to customer inquiries via inbound and outbound service telephone interactions
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Customer inquiries may include processing payments, attempting to get customers to sign-up for recurring payments, processing cancellations (will not be asked to “save” customer), resolve billing issues, e Service inquiries and password resets
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Handle customer inquiries while being polite, professional and in an efficient manner, as measured by customer feedback scores
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Following call scripts to ensure compliance and to promote company offers and options
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Must be comfortable taking 35 – 50 calls per day
Qualifications:
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Must be at least 18
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Must have HS diploma or GED
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Must be able to pass a speed test for high-speed internet
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Must successfully pass a background and drug screen
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Must have an ethernet cord, a high-quality headset with microphone and a quiet workspace
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Flexibility in schedule
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Solid to advanced PC skills
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Ability to navigate multiple computer programs
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Ability to use dual monitors
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Excellent prioritization and multi-tasking skills
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Excellent listening, verbal & written communication skills
Contact center experience considered a plus
Benefits:
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Paid Time Off
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Paid Training
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Medical/Dental/Vision Insurance
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401K Plan
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Opportunity for advancement
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Competitive starting wage
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Work in the comfort of your home
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
Contact Us is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
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