Job Opportunities in United States

Responsibilities

• Respond to incoming calls and emails from students and parents, addressing questions and concerns promptly.
• Provide detailed information about school programs, admission processes, and academic resources.
• Document interactions in our customer relationship management (CRM) system for accurate record-keeping.
• Assist in resolving customer issues in a timely manner, following up to ensure satisfaction.
• Collaborate with various departments to facilitate effective communication and support.
• Participate in team meetings and training sessions to enhance service quality and personal development.

• High school diploma or equivalent; associate’s degree or relevant certifications preferred.
• Prior experience in customer service or call center roles is highly desirable.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills with the ability to think on your feet.
• Familiarity with CRM software and basic office applications (Microsoft Office Suite).
• Ability to work independently and as part of a team, with strong interpersonal skills.
• Fluency in English; proficiency in Navajo or other languages is a plus.