November 18, 2024

Joshua Peck & Associates

Blue Springs

FULL TIME

Customer Service

Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance

Job Summary
The Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Schedules appointments with existing or prospective customers for agency employees

Qualifications

Active insurance license required.
Demonstrated customer service experience.
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills·
Ability to multi-task customers and daily tasks to meet goals set by agency.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.