November 6, 2024

EV Management

Charles Town

FULL TIME

Customer Sales Support Representative

Job Overview: We are seeking a dedicated and empathetic Customer Sales Support Representative to join our team. You will be responsible for providing top-notch service to our customers by addressing their inquiries, resolving issues, and ensuring a seamless experience. This role is ideal for a problem-solver with excellent communication skills who enjoys working in a fast-paced environment.
Key Responsibilities:

Handle customer inquiries regarding their contract, products, or services
Provide accurate information regarding products, services, policies, and account details
Troubleshoot customer issues and ensure timely resolution
Document interactions and maintain records of customer requests and resolutions
Escalate complex issues to the appropriate departments when necessary
Maintain a positive, empathetic, and professional attitude toward customers at all times
Follow up with customers to ensure their issues are resolved to their satisfaction

Requirements:

Proven experience in customer service or support role
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills with a high level of attention to detail
Proficiency with CRM software, Microsoft Office, and other standard office applications
Ability to work independently and as part of a team
High school diploma or equivalent; additional certifications or education in customer service or related fields are a plus