October 25, 2024

Alaska Commercial Company

Anchorage

Customer - Operational Support Specialist I

Work that rewards you.

In your role as the Customer-Operational Support Specialist I, at Pacific Alaska Wholesale (PAW), the wholesale arm of the North West Company International (NWCI), your primary responsibility is to provide superior customer service for PAW/SPAN Alaska Sales. If you excel at relationship building and enhancing customer experience, this opportunity is for you!

Your Role:

Support and resolve customer issues, including shipment tracking, credits, and product availability
Resolve questions and discrepancies relating to order processing efficiently
Compile, sort, and verify data to be entered, review error reports, and enter corrections into the computer system
File source documents after entry and keep records of work completed
Accountable for all aspects of receiving, production of shipping documents, and invoicing
Support the PAW/SPAN team as required

Desired Skills and Experience:

Three years of office experience, preferably in a retail or wholesale grocery environment
Three years of experience in a customer service-driven environment
High school diploma or general education degree (GED) OR equivalent combination of education and experience
College or additional training preferred but not required
Background in accounting and experience with receiving reconciliation/invoicing preferred
Proficient computer skills and comfortable learning other computer programs/systems
Experience with inventory management and/or accounting preferred

Location: Anchorage - Alaska
Reports to: PAW Operations Manager

A competitive pay rate is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We create a collaborative and constructive culture by:

Acting with integrity • Fostering excellence • Respecting others • Working collaboratively • Being accountable

PAW is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

#Work ACC