Work that rewards you.
In your role as the Customer-Operational Support Specialist I, at Pacific Alaska Wholesale (PAW), the wholesale arm of the North West Company International (NWCI), your primary responsibility is to provide superior customer service for PAW/SPAN Alaska Sales. If you excel at relationship building and enhancing customer experience, this opportunity is for you!
Your Role:
- Support and resolve customer issues, including shipment tracking, credits, and product availability
- Resolve questions and discrepancies relating to order processing efficiently
- Compile, sort, and verify data to be entered, review error reports, and enter corrections into the computer system
- File source documents after entry and keep records of work completed
- Accountable for all aspects of receiving, production of shipping documents, and invoicing
- Support the PAW/SPAN team as required
Desired Skills and Experience:
- Three years of office experience, preferably in a retail or wholesale grocery environment
- Three years of experience in a customer service-driven environment
- High school diploma or general education degree (GED) OR equivalent combination of education and experience
- College or additional training preferred but not required
- Background in accounting and experience with receiving reconciliation/invoicing preferred
- Proficient computer skills and comfortable learning other computer programs/systems
- Experience with inventory management and/or accounting preferred
Location: Anchorage - Alaska
Reports to: PAW Operations Manager
A competitive pay rate is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
We create a collaborative and constructive culture by:
- Acting with integrity • Fostering excellence • Respecting others • Working collaboratively • Being accountable
PAW is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.
#Work ACC