November 6, 2024

Vantage Point Solutions

Mitchell

FULL TIME

Customer Contact Specialist

Customer Contact Specialist
Job Summary
The Customer Contact Specialist's role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside Plant Department.
Responsibilities and Duties

Route and determine fiber placement
Reviewing permits and ROW
Professional Communication and Customer Service
Recording and relaying field record
In person face-to face interaction with home or business owners
Work is performed in an outside environment
Travel

Qualifications and Skills

Valid US Driver's license, clean driving record
Ability to read and understand maps, drawings, and diagrams for fiber construction
Strong organizational skills
Ability to work independently under minimal supervision
Must be able to sit for periods of time and be able to perform physical activities such as bending, standing, climbing, and walking in construction areas in excess of 10 hours a day.
Effective communication skills and the ability to communicate subject matter details.
Understand and operate technology and applications such as Microsoft Office 360, Smartsheet, and various devise applications.

Benefits (https://www.vantagepnt.com/careers/vps-benefits-culture/)
Vantage Point is offering full-time positions with benefits and contract positions for these openings. The benefits for full-time positions are as follow: