October 25, 2024

ARES LLC

Scottsdale

FULL TIME

Call Center Manager Inbound/Outbound

Call Center Manager - Inbound/Outbound
The Call Center Manager will lead our inside r lead nurturing and sales team. The Manager has a proven track record in managing high-performance sales teams.
Responsibilities:
- Oversee daily operations of the real estate sales lead call center, ensuring optimal efficiency and productivity.
- Help Develop and implement strategies to maximize lead conversion rates and drive sales growth.
- Hire, train, and mentor a team of sales representatives, fostering a culture of excellence and continuous improvement.
- Monitor key performance indicators (KPIs) such as call volume, lead quality, and conversion rates.
- Analyze sales data and prepare reports for upper management, identifying trends and opportunities for growth.
- Collaborate with marketing teams to refine lead generation strategies and identify target demographics.
- Implement and optimize call center technologies to enhance productivity and lead management.
- Ensure compliance with all regulations and company policies.
Qualifications and Skills:
- 5+ years of experience in call center management, preferably in real estate or sales lead generation.
- Proven ability to develop and implement innovative lead nurturing strategies.
- Proven track record of achieving sales targets and driving team performance.
- Strong leadership and coaching skills with the ability to motivate and develop sales representatives.
- Excellent analytical and problem-solving abilities.
- Proficiency in CRM software and call center technologies.
- Outstanding communication and interpersonal skills.
- In-depth knowledge of real estate market trends and sales processes.
Compensation:
- Competitive base salary plus substantial performance bonuses.
- Comprehensive benefits package including health insurance.
The Manager is a results-driven leader with a passion for nurturing high-performing teams and being paid accordingly.
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits: