Job Opportunities in United Kingdom
November 8, 2024
Learna Ltd
Cardiff
FULL TIME & OTHER
Student Recruitment and Retention Consultant
About Us
From our Head Office in Cardiff, Learna is an established leader in flexible, online postgraduate qualification programmes for healthcare professionals across the world from post-graduates through to specialists, doctors, surgeons and consultants. We currently have a portfolio of over 40 specialised courses aligned with medical industry requirements and trends, empowering our graduates to enhance their specialisms and positively influence high quality patient care. We are on an exciting and ambitious journey of growth as we are developing new learning programmes and courses in line with medical advancement. Led by an experienced management and medical team, Learna has proven capabilities in programme innovation and delivery thereby creating globally accessible education opportunities which enable medical professionals to reach their full potential.
About the Role
As a Student Recruitment and Retention Consultant, you will be a key driver of both student acquisition and retention, ensuring potential students are fully supported from first contact through their learning journey. With a comprehensive understanding of our courses and our students’ needs, you’ll engage in meaningful conversations that inspire confidence, set clear expectations, and address any concerns to keep students engaged. This role requires both sales acumen and the ability to offer empathetic support, contributing to our mission of delivering an outstanding student experience.
What We're Looking For
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Additional pay:
From our Head Office in Cardiff, Learna is an established leader in flexible, online postgraduate qualification programmes for healthcare professionals across the world from post-graduates through to specialists, doctors, surgeons and consultants. We currently have a portfolio of over 40 specialised courses aligned with medical industry requirements and trends, empowering our graduates to enhance their specialisms and positively influence high quality patient care. We are on an exciting and ambitious journey of growth as we are developing new learning programmes and courses in line with medical advancement. Led by an experienced management and medical team, Learna has proven capabilities in programme innovation and delivery thereby creating globally accessible education opportunities which enable medical professionals to reach their full potential.
About the Role
As a Student Recruitment and Retention Consultant, you will be a key driver of both student acquisition and retention, ensuring potential students are fully supported from first contact through their learning journey. With a comprehensive understanding of our courses and our students’ needs, you’ll engage in meaningful conversations that inspire confidence, set clear expectations, and address any concerns to keep students engaged. This role requires both sales acumen and the ability to offer empathetic support, contributing to our mission of delivering an outstanding student experience.
What We're Looking For
- Passionate communicators who thrive on building relationships and guiding conversations.
- Adaptability and quick thinking to respond naturally to student needs and challenges.
- People who care deeply about supporting students in their journey toward meaningful qualifications and career success.
- Drive to meet sales and engagement targets and a commitment to bringing a positive attitude to every interaction.
- Conduct targeted outreach to prospective students via phone, Whats App, and email, using open-ended questions to understand student motivations, concerns, and needs.
- Track Recruitment Metrics: Monitor enquiries, applications, admissions data, and manage Learna's student recruitment pipelines to ensure efficient processes and target achievement.
- Showcasing Unique Features: Highlights the responsibility of showcasing institutional strengths, such as faculty expertise and industry connections.
- Leverage CRM Tools: Use Learna’s proprietary Application Management System, Backbone, to maintain accurate records of interactions with prospective students, including contact details, enquiries, and application outcomes.
- Student Financial Guidance: Offer information on payment plans, available bursaries, and financial support options to address cost-related barriers and encourage enrolment.
- Support Recruitment Projects: Assist with strategic initiatives and special projects aimed at enhancing recruitment efforts and optimising the enrolment process.
- Commit to Professional Development: Participate in internal training sessions and workshops to stay updated on Learna’s programme offerings and improve your skills as a Student Recruitment Advisor.
- Experience: Minimum of 3 years in a sales, customer engagement, or educational support role with a track record of meeting and exceeding targets.
- Technical Proficiency: Experience with CRM systems, Chat GPT and other sales tools; familiarity with online education platforms is a plus.
- Sales and Communication Skills: Proficiency in asking open-ended questions, building rapport, handling objections, and guiding conversations toward positive outcomes.
- Closing Skills: Proficiency in guiding prospective students through the enrolment process, addressing objections with tailored solutions, and securing commitments effectively.
- Audience Insight: Ability to understand and relate to students’ career stages, motivations, and potential challenges.
- Adaptability: Agile in responding to student inquiries, able to think quickly on your feet and shift approaches to keep conversations natural and productive.
- Target - Driven Mindset: Highly motivated to achieve and exceed sales targets, while supporting overall student satisfaction and retention goals.
- Along with the salary as listed above, this role will receive a contractual, performance-based bonus of up to £10,000 per annum.
- Living wage Employer.
- Flexibility in your work schedule, including flexitime.
- Hybrid Working Arrangements: Opportunities for both office and remote work.
- Holiday Entitlement: 33 days of annual leave (inclusive of bank holidays).
- Employee Assistance Programme including access to 24/7 mental health support.
- Pension Scheme: Participation in our company pension scheme with 5% employee and 3% employer auto-enrolment.
- Free coffee, tea, and beverages in the office.
- Secure and free parking.
- Continuous learning and development opportunities.
- Recognition and rewards for outstanding performance.
- Social, well-being, and fundraising events.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Additional pay:
- Bonus scheme
- GCSE or equivalent (preferred)
- Sales or Recruiting: 3 years (preferred)
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