Job Opportunities in United Kingdom

Gasway, is the largest heating company in East Anglia, based in Norwich, we specialise in a wide range of heating services, including boiler installations, repairs, and servicing for both domestic and commercial clients.
We are looking for a dedicated Resident Liaison Officer to join our team at Gasway. In this role, you will ensure that tenants are kept informed about all planned work, handle queries promptly, and investigate complaints, sharing your findings effectively. You will proactively deliver effective administrative support for the delivery of kitchen and bathroom planned programmes of work. This role will cover Norwich and surrounding areas and when business requires it, some travel further afield (within East Anglia) will be required.
Your main responsibilities will include visiting tenants within their communities to explain the upgrade process, providing high-quality customer service on every visit, and continuing to engage positively throughout the upgrade process. You will empower tenants to make decisions on design and reassure them about any concerns they may have. It is essential to identify vulnerable customers scheduled for property improvements and implement necessary support mechanisms to meet their needs. As the first and consistent point of contact for tenants, you will handle issues such as no access, delays, and complaints, working with the Customer Services Team to reach mutually agreeable resolutions and maintain tenant satisfaction.
You will undertake a broad range of administrative tasks, including making appointments, updating project trackers, producing tenant communications, and maintaining accurate and up-to-date records. Additionally, you will participate in tenant satisfaction monitoring and produce associated reports for internal and external distribution, including timely ad hoc reporting as required. Promoting a safeguarding culture within Gasway is crucial, ensuring the welfare of children and vulnerable adults is protected. You will also take personal responsibility for your own Health, Safety, and Welfare, as well as that of your colleagues in the workplace. Adherence to IT Security and Data Protection legislation is essential.
Your performance will be measured based on customer resolution timescales and monthly reporting. Previous experience in tenant liaison or a related customer service/housing role is essential. You should have experience in successfully meeting performance targets and delivering programmes while managing competing demands.
The ideal candidate will have exceptional communication skills, being a confident and calm communicator in face-to-face environments. You should be confident in building relationships, able to work alone and as part of a team to reach objectives, and possess a positive, “can-do” attitude. Teamwork and flexibility to meet the competing demands of the role are essential. You should also be able to present and influence confidently to both familiar and new audiences, have strong organisational skills, and be able to deal with challenging or difficult situations effectively. A proactive approach and commitment to continuous improvement are also required.
Essential qualifications include GCSE or equivalent grade C or above in English and a full UK Driving Licence. A relevant qualification in Business Administration or Customer Services is desirable.
For more information, please press the apply button where you will find the full job description.
We can offer the following additional benefits:

• Holiday:We offer 24 days holiday plus Bank Holidays which will increase with your length of service.
• Rewards platform: providing access to benefits like, Cycle to work scheme, store discounts, vouchers, health plans, eye care vouchers etc.
• Company Car or allowance
• Buy or sell up to 5 days of annual leave
• Company pension contribution
• Employee Assistance Programme: Supporting mental health, wellbeing and financial health.
• Company Sick Pay
• Family Friendly Leave
• Skill Development/ Learning Opportunities

If you are a motivated individual with the required skills and qualifications, we would love to hear from you.
Closing date: 22nd November 2024.
Applications may be reveiwed and candidates interviewed ahead of the close date.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person
Reference ID: REQ01098