Job Opportunities in United Kingdom

Competitive salary, dependent on experience

Plus service charge + gratuities (see below for details)

Member Host roles at Skibo
We are always seeking talented, organised people for exclusive member- and guest-facing roles. If you have natural charisma, a passion for hospitality, and a commitment to excellence, consider joining our team and being part of something unique and truly exceptional.
With a range of full time, part time and casual hosting roles available, we’re interested in those who:

• Have a passion for hospitality
• Excel in the art of conversation
• Have a natural gift for making people feel at home
• Thrive within a luxury environment
• Love to create unforgettable experiences

Show us your natural talent and become a part of something special at Skibo!
About the role
We pride ourselves on providing a highly personalised standard of service and by doing so, set ourselves apart from other clubs and hotels.
In this role, you will enjoy spending a great deal of time interacting with our members and guests and it is therefore important that you have strong communication, interpersonal and listening skills. Vibrant, engaging, warm, enthusiastic and passionate, you will love being around people and delivering exceptional experiences. We are continuously looking to revise and enhance our existing offerings through member relations, operational improvements, experience enhancements, and events.
Responsibilities

• Collaborating with the Front of House team and the Member Liaison team, you'll operate across all areas of our estate to ensure that our members have the best possible experience during their stay with us.
• You'll meet and greet individuals and ensure appropriate contact in a friendly and unobtrusive way so that all needs are anticipated and catered for.
• You'll support our 'Heaven on Earth' maxim by providing services that go above and beyond the standard for member and guest satisfaction.
• You'll lead by example by displaying outstanding hospitality skills whilst remaining authentic and completely personable.
• Alwyays looking to impve our member and guest satisfaction, you'll participate in the development and implementation of corrective action plans to this end.
• You'll regularly host formal dinners, ensuring to the best of your ability that all members and guests are enjoying their evenings.
• You'll engage in written communications with members and guests using appropriate style with excellent grammar and spelling. This also extends to internal communications via email.
• Whilst there is no direct line management responsibility within this role, you will interact significantly across all departments and are therefore able to spot and celebrate successes and contributions of your fellow team members.

What we can offer you

• Share of gratuities and service charge see below for details
• 33 days annual leave
• Meals on shift are provided free of charge
• Uniform provided
• Access to staff benefit scheme
• For team members who otherwise would not be able to travel to Skibo, the Club offers a staff transport service. Details can be found here.
• Complimentary use of staff gym
• Discounted estate activities including quad biking and horse riding
• Discount in the club shop
• 'Refer a friend' bonus scheme
• Staff events

About gratuities & service charge

• Gratuities (tips) and service charge (an additional charge added to room rates and other services at the Club that is passed directly to staff) are paid to all employees on a pro-rata basis regardless of their role.
• It is estimated that in 2024, full-time staff can expect to receive around £4,000 in addition to their annual salary.

Our Values

• Seamlessly Connected We are joined up in how we operate and look after our colleagues, members, and guests.
• Go Beyond We have a drive and energy to do things better.
• Make Their Day We anticipate the needs of our colleagues and members to bring joy.
• Our People Uncommonly committed people with a passion to deliver and delight.
• Our Estate Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
• Personalised Magical Moments Creating personalised moments tailored for each colleague, member, and guest.

Please send your CV with a covering letter to tell us more about:

• What exceptional service means to you and when and how have you delivered it?
• How you make people feel welcome and valued?
• What you think are the most important qualities for delivering an exceptional guest experience in a luxury environment?

Please email recruitment@carnegieclub.co.uk and we look forward to hearing from you!
Closing Date For Applications: November 21, 2024
Applications may close before the deadline, so please apply early to avoid disappointment.
We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.
By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.