Job Opportunities in United Kingdom

Responsible to: CRM Manager
Salary: £28,000
Tenure: Permanent
Hours: Full time, 37.5 hours per week.
Location: Barclay Communications- office based
Purpose of job
This position is focused on supporting our Salesforce platform while assisting with a range of administrative tasks. It is ideal for someone who is highly detail-oriented, possesses a solid understanding of Salesforce, and is eager to gain practical experience in a professional environment
Key Responsibilities
This role requires an intermediate to advanced knowledge of Salesforce, including the following areas:

• Data Management : Ensure the integrity of Salesforce data by performing data cleansing and deduplication tasks.
• Customisation and Configuration : Assist with the configuration of Salesforce objects, fields, and record types. Maintain workflows, validation rules, and automation processes.
• Reporting and Dashboards: Develop and update reports and dashboards to meet business requirements, while monitoring data quality.
• Flow Development and Review: Build and review Salesforce flows to enhance process automation.
• Troubleshooting: Respond to support requests and investigate bugs in the system.

Autonomy and Decision-Making
The role offers a degree of independence, with the opportunity to take the initiative while receiving support from senior staff:

• User Support: Provide basic troubleshooting for Salesforce-related issues with minimal supervision.
• Page Layouts and User Interface: Improve user experience by optimising page layouts and utilising Lightning Web Components to design department-specific homepages.
• Management Consultation: Work independently on day-to-day tasks, but consult with senior leadership on more complex issues.

Problem-Solving and Innovation
The role demands strong analytical and problem-solving skills, along with the ability to make informed decisions:

• Issue Resolution: Diagnose and resolve Salesforce issues, with the ability to suggest and implement improvements.
• Process Optimisation: Identify inefficiencies within Salesforce processes and contribute to optimising workflows.
• Creative Solutions : Use Salesforce tools to develop innovative solutions that address business challenges.

Collaboration and Communication
Strong communication skills are essential, as this role involves working with various internal and external stakeholders:

• Internal Collaboration: Work closely with different teams to understand their Salesforce requirements and offer the necessary support.
• Training and Documentation: Document system configurations and changes, and help create training materials for users.
• External Partnerships : Collaborate with external partners when required to ensure smooth integration and functionality.

Data Security and Confidentiality
This role involves handling sensitive data, requiring a strong commitment to data privacy and security:

• Data Management: Ensure confidential information is securely managed within Salesforce, complying with internal policies and regulations.
• Risk Awareness: Understand the risks associated with data breaches and take measures to protect sensitive information.

Essential Skills

• Foundational knowledge of Salesforce (Salesforce Administrator certification is advantageous or earned badges on Trailhead).
• Experience in data management and ensuring data quality.
• Strong organisational skills and keen attention to detail.
• Ability to work independently and manage multiple tasks.
• Excellent written and verbal communication skills.
• Familiarity with data loaders or similar tools is a plus.

Preferred Skills

• Experience with Salesforce Lightning.
• Basic understanding of Salesforce automation tools like Flows, Process Builder
• Dashboard/Report Building
• User Management
• Previous experience in a customer support role.
• Salesforce Administrator or Salesforce Platform App Builder certification.

Desirable Skills

• Experience with testing complex automated processes.
• MS Excel

APPLICATION PROCEDURE
Please fully read through the requirements of the job before applying and take a few minutes to complete our Equality and Diversity Monitoring Forms then proceed with your application.

• A full CV of no more than two pages and including a telephone number and email address
• A covering letter (no more than one A4 page) setting out why you want the job and how your experience and skills are relevant to it To be considered for this position, please submit your application to

We will be reviewing applications as they come in and reserve the right to appoint prior to the closing date
Please note:

• We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
• Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.
• We will not notify applicants if their application has been unsuccessful at the shortlisting stage.

The Party believes it is essential to foster equity, equality, diversion and inclusion within our workforce. We want our employees to thrive in an environment where everyone is welcome and supported to achieve their potential. It is important to celebrate what makes us unique and that you feel valued, appreciated and free to be who you are.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person