Job Opportunities in United Kingdom
November 8, 2024
Optimas Solutions
Gloucester
FULL TIME
Customer Support Representative
Customer Support Representative
Gloucester, UK
About Optimas:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on
delivering fasteners, components, industrial and safety supplies to our diverse customers around the
world. Our local, on-the-ground teams understand the nuances of every community we serve. This
allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain
at your side while providing a highly personalized level of service and support no matter where you find
yourself around the globe.
To learn more, please visit our website http://www.optimas.com/
Position overview:
Optimas is looking for a friendly, patient and empathetic Customer Support Representative, to provide
best-in-class service to our customers in a multi-location global distribution environment. Outstanding
collaboration with other members of sales, supply chain and operations support teams is critical to
achieving objectives.
Principal Activities:
Maintain strong customer relationships;
Meet and/or exceed service expectations and initiatives of the business;
Partner with supply chain to address urgent customer needs;
Adhere and perform to the customer service representative key performance indicator;
Adhere to and embrace the THREAD values of Optimas;
Adhere to and embrace the Customer Service best practice disciplines;
Demonstrating proficiency in delivering the Optimas total value proposition to the customer and
at all levels inside the customer;
Ensure customer satisfaction and all sales are profitable and in line with or better than
budgeted expectations;
Developing, engaging and maintaining cross functional teamwork and driving communication
between Optimas support teams;
Closely manage and update your TLR & Open Order Book.
Key responsibilities:
Continuous communication with customer via phone and email: order requests, order changes,
order status, tracking information, shipping discrepancies, invoice errors and quality issues.
Responsible for all system transactions to service customer: entering orders, expediting orders,
tracking order status, managing returns, maintaining customer data integrity, and resolving
invoice discrepancies.
Generating sales leads by suggesting information about other products and services Manage
customer order books, including initiating and follow-up to resolve issues, answer questions and
correspondence and complete reports as it relates to the customer base.
Page | 1
Provide Assistance and Support to the Sales Organization Team as assigned.
Communicate effectively with the Supply Chain team and other internal departments.
May prepare and/or present proposals and quotes and recommend product based on customer
needs.
Meet or exceed Customer Support Rep KPI’s.
Responsible for assigned customer TLR categorisation of R,A,G, system updates, including on
site JIT set up in line with current usage figures
Responsible for your teams POD updates on to our system and to insure all POD’s are up to date
Responsible/support your team's open debit notes to a close
Make critical decisions daily with the ability to develop root cause analysis.
Collaborate with Operations to meet urgent customer demand and orders.
Collaborate with Technical Service Department on Quality issues.
Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast
and order portfolios to the supplier.
Other tasks and duties as assigned.
Key Competencies:
The ideal candidate must have the following competencies:
Strategic Vision.
Building organizational capacity.
Results driven.
Embrace change.
Collaboration and Influence.
Entrepreneurial spirit.
Customer value and Market focus.
Skills and Qualifications:
Excellent Communication skills – verbal and written
Excited about helping our customers
Friendly, patient and empathetic
Continuous improvement
Attention to detail
Positive attitude
Problem solving
Excellent organisational skills
Computer Literate MS Office to include Word and Excel
Excellent time management
Excellent Team working
This is an exciting opportunity for career development within a customer-focused role. If you are
enthusiastic, energetic and passionate about helping customers, this is the role for you!
Page | 2
Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with
applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer,
leaves of absence, compensation and training.
Page | 3
Latest Job Opportunities
November 9, 2024
Cwm Taf Morgannwg University Health Board
Medical Laboratory Assistant
Llantrisant
FULL TIME
View Details
November 9, 2024
Powys Teaching Health Board
Health Care Support Worker
Welshpool
FULL TIME
View Details
November 9, 2024
Powys Teaching Health Board
Bank - Health Care Support Worker
Bronllys
PART TIME
View Details
November 9, 2024
Betsi Cadwaladr University Health Board
Technical Instructor Physiotherapy - Orthopedics
Bodelwyddan
FULL TIME
View Details
November 9, 2024
Betsi Cadwaladr University Health Board
General Porter - Relief
Wrexham
FULL TIME
View DetailsSimilar Jobs
October 14, 2024
McDonald's Limited
Customer Care - Full Time Fully Flexible - Meir Park ST3 7WA - Guaranteed Hours Contract Available
Stoke-on-Trent
FULL TIME
View Details