Job Opportunities in United Kingdom

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key to ensuring customer satisfaction and loyalty.
Weekly Hours
Minimum Hours - 6am - 3pm Saturday
Overtime Available
Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues promptly while maintaining a positive attitude.
• Perform data entry tasks to update customer records and track interactions.
• Upsell additional products or services where appropriate to enhance customer experience.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain knowledge of company policies, procedures, and product offerings.

Skills

• Bilingual or multilingual abilities are highly desirable, particularly in English and Spanish.
• Strong phone etiquette with excellent verbal communication skills.
• Ability to analyse customer needs and provide tailored solutions.
• Proficient in data entry with attention to detail.
• Demonstrated ability to upsell products effectively while maintaining customer trust.
• A friendly disposition with a commitment to delivering outstanding service.

Join us in creating a positive experience for our customers while developing your skills in a supportive environment. We look forward to welcoming you to our team!
Job Type: Part-time
Pay: From £11.44 per hour
Expected hours: 7 per week
Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Weekends only

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person