Job Opportunities in United Kingdom

Check out the development opportunities in the Customer Operations team.
This is an office based role, the Customer Operations team work from our Cardiff City Centre Office.
Are you looking for a new role in 2025?! We're recruiting now for a January start!
What You'll Be Doing
You'll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don't want to get in the way. You'll solve problems, fix things that aren't working for them, and give them a leg up when they need it. Most importantly, you'll be able to listen to our customers and understand from them how we can build a better business.
✨Servicing our customers via phone, emails and chat
✨Helping customers with everything related to their account
✨Proactively working to improve points of friction for customers
✨Working in your team to make sure that customers get connected instantly
✨Identifying our vulnerable customers and ensuring they get the right support
We're Looking For
✨Passionate about helping customers and can build rapport with customers easily
✨Able to think quickly on your feet to solve problems, you don't need to follow a script!
✨Able to follow processes and guidelines but still able to use your own initiative
✨You can adapt to change with ease and handle pressure well
✨You are good at explaining complex information in a simple way
✨You can tailor your approach to service a wide range of customers from all walks of life
✨You enjoy working to a schedule and great at time keeping!

Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Salary £24,000 + monthly bonuses
Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.

Interview Process
First stage: 15 minute intro call with a member of the team (Phone call)
Final stage: Attend an assessment day either Tuesday 3rd or Thursday 5th December, 3pm-7pm (In person)
Start date will be 6th January 2025