Job Opportunities in Ukraine
July 17, 2024
International Rescue Committee
Харків
OTHER
Senior Case Management Officer
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
JOB OVERVIEW
The Senior Case Management Officer oversees the provision of case management services in the Kharkiv region. They are responsible for leading social workers, ensuring daily oversight and mentorship. The Senior Case Management Officer will work from the IRC office in Kharkiv, coordinating work under the guidance of the Protection and Rule of Law Case Manager, and in coordination with Protection and Rule of Law Manager based in Kharkiv
KEY RESPONSIBILITIES
1. Supervising Protection Monitoring and Activity Analysis
o Support the PRo L Manager and Case Manager and local partners in the development and implementation of case management services.
o Update data on the provision of social services by NGOs and government agencies in the city and region.
o Participate in supporting the team in providing services to clients.
o Collaborate with WPE, CP, ERD and Health teams on client referrals.
o Provide suggestions for creating and updating forms in Comm Care regarding case management.
o Support the PRo L Manager and Case Manager in providing information on case management implementation, report creation, and addressing current needs.
2. Ensuring Ongoing Control of Case Workers' Referral Tracker Utilization
o Ensure that case workers take up referrals, make appropriate annotations, and keep the referral status tracking system updated.
3. Case Management and Psychosocial Support
o Oversee the overall provision of case management services and the delivery of non-specialized psychosocial support.
- Plan and implement activities according to the overall program work plan and weekly movement plans.
- Support and oversee the work of caseworkers by providing technical supervision on complex cases alongside the team and appropriately distributing tasks within the team. Ensure the implementation and adherence to IRC best practices and protocols for case management and PSS.
- Support the development of internal guidelines and SOPs for case management services in collaboration with the Protection Manager.
- Train staff on client identification for case management, protection tools, vulnerabilities, and protection risks.
- Weekly, develop work plans for case workers, including visits to centers and shelters with other team members, and take support measures for case management.
- Oversee and develop the capacity of caseworkers, ensuring they understand their roles and responsibilities, and conduct activities according to the overall program work plan and weekly movement plans.
- Create weekly work plans for collective and transit centers/shelters/volunteer centers/government visits, share and coordinate them with the PRo L Manager and Case Manager.
- Support the PRo L Manager in developing program reports in line with donor and program requirements.
- Set an example and contribute to IRC's efforts to take all necessary preventive measures and create an environment where people feel safe and can report misconduct.
Education:
- Bachelor's or Master's degree in social work, human rights, social sciences, public health, humanities, or other related fields.
- Previous experience in social work/case management/providing social services.
- Experience in team management, organizing group events, training, and seminars, as well as mentoring. Completion of relevant training/professional development courses.
- Proficiency in Ukrainian and Russian languages. Knowledge of English is an advantage.
- Excellent communication skills.
- Demonstrated understanding and ability to maintain confidentiality and respect for clients/beneficiaries.
- Positive and professional attitude, including the ability to lead and work well within a team.
- High degree of flexibility and strong organizational skills, ability to meet deadlines, maintain composure, prioritize under pressure, coordinate multiple tasks, and maintain attention to detail.
- Computer proficiency, including Microsoft Word, Excel, and Comm Care, Kobo, Primero.
WORKING ENVIRONMENT AND OTHER RELEVANT INFORMATION
- This position requires full-time office work with periodic field visits for employee monitoring or communication with community organizations or government agencies in the social services sector. Travel should not exceed 30% of the time.
- Working under a matrix structure.
- Fast-paced environment, multitasking, and adaptability.
- Competitive salary
- Goal-oriented work with growth prospects
- English language lessons and unlimited access to online learning courses
- Life insurance
- Health insurance for employees and their families
- Free psychological support for employees and their families
- 30 calendar days of annual leave with flexible conditions, exceeding the statutory minimum standards
- Up to 10 days of paid sick leave
IRC builds multidisciplinary inclusive teams of professionals that encourage teamwork, inclusiveness, cohesion, critical thinking, power-sharing, discussions, and objectivity to maximize effectiveness in helping our clients.
The International Rescue Committee is strongly committed to protecting the people it serves, its employees, and all related individuals from all forms of harm, abuse, and violence, including sexual exploitation, abuse, and harassment. The committee is committed to taking all necessary preventive measures and creating an environment where people feel safe and can report misconduct. IRC staff must adhere to the core values and principles outlined in "The IRC Way – Standards for Professional Conduct." This includes integrity, service, equality, and accountability. IRC also implements and enforces several additional internal policies related to protecting clients and staff from harm and abuse, within the framework of "Principles of Adult and Child Safeguarding," "Workplace Respect Policies and Anti-Harassment at Work," "Whistleblower and Reporter Protection Policies," supplemented by "IRC General Reporting Guidelines." Commitments can be reviewed in English and Ukrainian via this link: IRC Safeguarding Policies.
IRC applies a zero-tolerance approach to misconduct and takes all necessary measures and corrective steps when receiving information about misconduct. The IRC Investigations Unit includes specialists and qualified investigators who conduct professional investigations focused on the interests of survivors. They engage when reliable and convenient communication channels established by IRC for its staff, partners, and clients receive reports of safety violations. IRC is also an active member of the Interagency Working Group on Protection from Sexual Exploitation and Abuse (PSEA) established in Ukraine.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
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