Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
Support AIS in-house or Partner products such as my AIS, AIS Insurance Service, etc.
Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process, either directly or through user-friendly guides.
Follow up with customers to ensure the issue has been resolved.
Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
Keep customers happy.
Strive to exceed the expectations of customers and colleagues alike.
Qualifications:
BSc/BA in IT, Computer Science,Software Engineer or relevant field.
At least 5 years experience in Application Support or Software Development Team.
Proven experience as a IT Technical Support Specialist or similar role.
Tech-savvy with working knowledge of technology such as Databases(Mongo DB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Customer-oriented and cool-tempered.
Faculties preferred: Computer Science
Job skills required: UNIX, English, Software Development, SQL, Mongo DB
Job skills preferred: Good Communication Skills, Service-Minded
We regret to inform you that this job opportunity is no longer available