Job Opportunities in Thailand


September 3, 2024

บริษัท รู้ใจ จำกัด

Service Quality Control Executive (SQC)

Responsibilities
  • To manage relationships with all external providers to ensure high customer satisfaction levels and cost control
  • External providers include: garages; dealer workshops; windscreen repair centers; surveyors; loss adjusters; towing companies; claim hotline outsourcing; roadside assistance outsourcing; car inspection companies
Job Duties
  • Create and maintain documents detailing Service Standard Requirements (SSRs) for providers
  • Carry out Quality Assessment and report any providers who are not meeting SSRs to Senior SQC Executives
  • Collate information on any customer complaints relating to external providers
  • Support Senior SQC Executive by assisting with other duties when requested
Requirements
  • Bachelor’s degree or higher
  • Fluent in Thai
  • Willing and able to travel around Thailand
  • Good administrative and computer skills
  • Accuracy and attention to detail
  • Relevant insurance certificate is an advantage
  • At least 2 years of non-life claims experience
Welfare
  • Dental Insurance
  • Life insurance
  • Health insurance
  • Accident insurance
  • Health insurance ( cover spouse and children)
  • Provident Fund ( Employer 5 %)
  • Social Security
  • Annual salary adjustment
  • Training seminars
  • Study loan ( Follow the policy)
  • Uniform
  • Baby birth gift 5,000 baht
  • Funeral assistance
  • Birthday gift set , Eat lunch pass probation.
  • True money wallet 200 THB/month
  • Annual Leave start from 12 days + Business leave 3 days
  • Working 5 days per week
  • Outing trip, Family trip or another activities.
  • Party, TGIF, Coffee and Snack
  • Etc.

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