Job Opportunities in Thailand
September 20, 2024
Dextra Group
Sales Operations Manager
Sales support:
- Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
- Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
- Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.)
Operation excellence:
- Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
- Ensure adherence to processes, especially with IT systems (ERP/CRM)
- Work on continuous improvement to streamline processes.
- Analyze recurring problems and implement solutions to prevent future issues.
Customer Experience Enhancement:
- Initiate and lead initiatives aimed at improving the overall customer experience.
- Identify customer pain points to propose improvements.
Team Management:
- Supervise and lead a team of customer service executives.
- Monitor performance metrics and ensure team adherence to service standards.
Performance Analysis and Reporting:
- Monitor and analyze sales performance indicators (Sales vs Forecast & Budget)
- Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
Forecast:
- Review update and monitor sales forecasts.
- Update demand forecast to supply chain and track demand variation.
Competencies:
General
- Customer-centric approach
- Excellent English skills
- Excellent communication skills
- Teamwork and motivational skills
- Exposure to international environment required
Functional
- In-depth understanding of sales principles and customer service practices
- Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
- Proven work experience as a Sales support specialist is a plus.
- Hands-on experience with ERP and CRM systems is a plus.
Qualifications:
- Bachelor’s or Master's degree in Business field.
- 5-10 years of experiences in business operations
- Excellent Command of spoken & written English
- Excellent computer skills (Microsoft – Excel & Words).
- Good analytical and problem-solving skills.
We regret to inform you that this job opportunity is no longer available
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