-Plan, manage and provide leadership for 78 rooms resort -maintaining a low staff turnover rate through effective team building -respecting cultural diversity, and supporting departmental recognition programs. -Directly responsible for the operations of the Front Office, Guest Services, Bell Staff, Housekeeping, Laundry, Food and Beverage, Kitchen, Purchasing, Security, and Recreation. -P & L responsibility, ensuring monthly operating budget is achieved. -Develop a guest services training program that ensure smooth operation of the property and empower staff to immediately solve guest issues, reduce guest complaints/issues, and increase guest satisfaction metrics is met. -Handle HR issues from hiring & firing of employees to creating weekly schedule for each operating unit. -Promote and market the resort via web sites, magazines, social media ads, local marketing, repeat business (CRM) and member of several local chambers.
คุณสมบัติ
เพศ : ไม่ระบุ
อายุ(ปี) : 30 ปีขึ้นไป
ระดับการศึกษา : ปริญญาตรี - ปริญญาเอก
ประสบการณ์(ปี) : 2ปีขึ้นไป
คุณสมบัติด้านความรู้และความสามารถ
2 years minimum experience as hotel/ resort manager or GM required Computer literacy, including Microsoft Office tool pack Ability to manage team creativity, solve daily operational and tactical issues as well as coordinate with stakeholders effectively