Job Opportunities in Thailand
September 16, 2024
InterContinental
Chief Concierge at InterContinental Chiang Mai The Mae Ping
Key Responsibilities:
Guest Experience Management:
Guest Experience Management:
- Lead the concierge team to provide personalized service and local recommendations to guests.
- Ensure all guest requests and inquiries are handled efficiently, from transportation, dining reservations, and tours to special arrangements.
- Manage VIP and special guest arrangements, ensuring their preferences are met to the highest standard.
- Train, mentor, and develop the concierge team, ensuring consistent delivery of exceptional guest services.
- Oversee the scheduling, performance, and day-to-day operations of the concierge team.
- Conduct regular briefings with staff to align with guest expectations and hotel standards.
- Maintain an in-depth knowledge of Chiang Mai’s attractions, dining, cultural events, shopping, and transportation options.
- Build and maintain strong relationships with local vendors and service providers to secure the best options for guests.
- Continuously update the team with local insights, new trends, and exclusive offerings.
- Act as the key point of contact for high-profile guests, ensuring their needs are anticipated and exceeded.
- Address guest complaints and concerns promptly, working with relevant departments to provide quick resolutions.
- Assist in arranging bespoke guest experiences and personalized itineraries to ensure memorable stays.
- Coordinate with front office, housekeeping, food & beverage, and other departments to ensure smooth service delivery.
- Liaise with third-party vendors for special requests, ensuring quality and reliability.
- Prepare reports and updates on guest interactions, service requests, and team performance for senior management.
- Uphold and represent the Inter Continental brand by delivering service that reflects luxury, attention to detail, and cultural awareness.
- Ensure the concierge desk and surrounding areas reflect the hotel’s image of luxury and sophistication.
We regret to inform you that this job opportunity is no longer available
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