Job Opportunities in Thailand
September 9, 2024
Anantara Vacation Club
Call Centre Supervisor (Thai/Man/Eng speaking)
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
Key Responsibilities:
Qualifications
Additional Information
-
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
Key Responsibilities:
- Ensure that all telemarketing executives are efficiently performing phone calls and tracking their respective guests through effective and timely call-backs.
- Take over phone presentations as necessary to assist telemarketing executives in closing packages and confirming information on all packages and guests is accurate.
- Correspond with prospective guests through established email protocol and templates.
- Process the booking process in conjunction with Administration.
- Ensure a superior Guest Experience is provided.
- Ensure the Telemarketing Executive are engaged and perform a minimum of 10 full presentations per day and achieve the package sales objectives.
- Correspond with prospective guests through established email protocols and templates.
- Conduct a short daily briefing with your lead team members by sharing feedback, target, housekeeping etc.
- Conduct and lead Call Center morning briefings by coordinating with related parties.
- Conduct monthly performance reviews for the team and maintain proper documentation.
- Provide coaching to low-performing team members as needed.
- Motivate or empower team to achieve targets or KPIs.
Qualifications
- Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills.
- Previous telemarketing service experience preferred.
- Ability to work as a team player, in a personable and positive manner. Able to train and motivate associates to achieve high performance.
- Ability to work quickly and accurately in a high pressure environment. Able to perform well under pressure and respond well to an environment of constant change.
- Fluent in Thai and English/other languages beneficial as well.
Additional Information
-
Latest Job Opportunities
September 21, 2024
บริษัท เลาปาง จำกัด ( สาขาดอยช้าง )
เจ้าหน้าที่ตรวจสอบคุณภาพสินค้าQc
View DetailsSeptember 21, 2024
พี พี เอราวัณ ปาล์ม รีสอร์ท (เกาะพีพี จ.กระบี่)
Divemaster (ด่วน) 2 อัตรา
View DetailsSimilar Jobs
September 11, 2024
ห้างขายทองฮั่วเซ่งเฮง
เจ้าหน้าที่ Call Center ( ทำงาน 6 วัน เวลา 15.00-24.00 น.)
OTHER
View DetailsSeptember 1, 2024
บริษัท รักษาความปลอดภัย กรุงไทยธุรกิจบริการ จำกัด
KTB English Call center Agent
OTHER
View DetailsSeptember 11, 2024
บริษัท เชียงรายสินธานี จำกัด และบริษัทในเครือฯ
พนักงานCALL CENTER 2 อัตรา (สำนักงานใหญ่+พิโก)
View DetailsSeptember 21, 2024
บริษัท เค แอนด์ โอ ซิสเต็มส์ แอนด์ คอนซัลติ้ง จำกัด
Call Center ( สัญญาจ้างชั่วคราว 1 ปี )
View DetailsNew Jobs from This Company
September 17, 2024
Anantara Vacation Club
Brand Experience Ambassador (Thai & English Speaking)
View Details
September 17, 2024
Anantara Vacation Club
Guest Service Representative (Thai-Mandarin/English Speaking)
View Details
September 16, 2024
Anantara Vacation Club
Telemarketing Executive (Korean - English Speaking)
View Details
September 13, 2024