Job Opportunities in Taiwan

Founded in 1950, SACHEM, Inc. is a Midcap privately held global chemical science company with a strong focus on the development of high purity chemicals for high growth electronic industries, structured materials, and a growing personal care industry. We serve the world’s largest and reputable customers Specialty Chemistry needs and are enabling sustainable technologies for a cleaner planet. Our global presence provides opportunity for Associates to collaborate internationally, offering visibility and opportunity to directly contribute to the company’s success. We realize that our strength and competitive advantage lie with our people. We support our Associates in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect SACHEM’s high regard for our Associates. SACHEM operates under world-class manufacturing standards at five facilities located in Wuxi (China), Higashi Osaka (Japan), Cleburne (TX, USA), Zaltbommel (The Netherlands), and Austin (TX, USA). We have additional sales offices in Shanghai, South Korea, India and Osaka.

Customer Service Representative
Taiwan, Republic of China
SACHEM Taiwan Office
9A-3, No.251, Fushing 1st st., Chubei City.
Hsinchu County 302 Taiwan. R.O.C.

Position Description:
The Customer Account Representative provides an exceptional level of customer service to external and internal customers. The CSR is responsible for facilitating order inquiries, entering orders in our business system, coordinating shipping, tote tracking, inventory and forecasting, producing reports, and processing invoices as well as providing other services as requested by the customer, sales manager, and global customer service team.

Key Responsibilities:
Support sales and customer service responsibilities in our Taiwan representative sales office.
1.Generates and maintains customer account details including specifications and contract pricing.
2.Records and processes customer orders from routine to highly complex orders.
3.Proactively maintains ongoing relationships with key customers.
4.Collaboration with global Customer Service team in Americas, Europe, China, and Japan.
5.Provides pricing, availability, and production schedule information within established guidelines.
6.Responds to customer inquiries including orders status, pricing, and availability information, and any other request from the customer.
7.Follow-up regarding missed ship dates, backorder availability, and other unknowns regarding open orders.
8.Process warehouse shipments and regularly reconciles inventories while resolving issues.
9.Works cooperatively with freight forwarders to ship products in a timely manner and to keep costs down.
10.Office administration duties such at billing, petty cash, expense reports, office management, mailing
11.Track data for statistical analysis of product sales and movements.

Competencies:
1.Organization Skills
2.Time Management Skills
3.Initiative
4.Flexibility
5.Communication Proficiency
6.Customer/Client Focus
7.Problem Solving/Analysis

Required Education and Experience:
1.Bachelors degree
2.Two or more years’ experience related experience
3.Any equivalent combination of experience, training and/or education approved by Hiring Manager
4.Manufacturing industry experience and chemical related industries are a plus
5.Knowledge of Sales Force (or equivalent CRM)
6.Microsoft Suite and 365 software

Compensation

• Competitive salary
• Bonus
• Taiwan Social Insurance and Pension
• Vacation and Public Holiday time off
• Sick Pay

Travel – Not typically required.

At SACHEM, our core values guide our interactions with all Associates. We stick to our values and commit to creating a more diverse and inclusive culture that is safe and respectful for all.

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