Job Opportunities in Taiwan
February 2, 2024
Wipro Limited
台北市
Technical Support Engineer
- Taipei, Taiwan
- Tech Hiring
- 3049900
Job Description
Role Purpose
The purpose of this role is to prepare test cases and performtesting of the product/ platform/ solution to be deployed at a clientend and ensure its meet 100% quality assurance parameters
Do
Instrumental in understanding the test requirements and testcase design of the product
Authoring test planning with appropriate knowledge on businessrequirements and corresponding testable requirements
Implementation of Wipro's way of testing using Model basedtesting and achieving efficient way of test generation
Ensuring the test cases are peer reviewed and achieving lessrework
Work with development team to identify and capture test cases,ensure version
Setting the criteria, parameters, scope/out-scope of testing andinvolve in UAT (User Acceptance Testing)
Automate the test life cycle process at the appropriate stagesthrough vb macros, scheduling, GUI automation etc
To design and execute the automation framework and reporting
Develop and automate tests for software validation by setting up of test environments, designing test plans, developing testcases/scenarios/usage cases, and executing these cases
Ensure the test defects raised are as per the norm defined forproject / program / account with clear description and replicationpatterns
Detect bug issues and prepare file defect reports and reporttest progress
No instances of rejection / slippage of delivered work items andthey are within the Wipro / Customer SLA's and norms
Design and timely release of test status dashboard at the end ofevery cycle test execution to the stake holders
Providing feedback on usability and serviceability, trace theresult to quality risk and report it to concerned stakeholders
Status Reporting and Customer Focus on an ongoing basis withrespect to testing and its execution
Ensure good quality of interaction with customer w.r.t. e-mailcontent, fault report tracking, voice calls, business etiquette etc
On time deliveries - WSRs, Test execution report and relevantdashboard updates in Test management repository
Updates of accurate efforts in e Cube, TMS and other projectrelated trackers
Timely Response to customer requests and no instances ofcomplaints either internally or externally
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Lead Test Engineer and Project Manager
Regular reporting & updates
Software Developers
For work coordination and support in providing testing solutions
External
Clients
Provide apt solutions and support as per the requirement
Display
Lists the competencies required to perform this role effectively:
-
Functional Competencies/ Skill
- Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – Competent
- Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
- Technical knowledge – knowledge of various testing tools,automation tools, customization and its implementation at the clientsite - Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
-
Behavioral Competencies- Formulation & Prioritization
- Client centricity
- Execution Excellence
- Passion for Results
- Confidence
Deliver
No.
Performance Parameter
Measure
1.
Understanding the test requirements and test case design of theproduct
Ensure error free testing solutions, minimum process exceptions, 100%SLA compliance, # of automation done using VB, macros
2.
Execute test cases and reporting
Testing efficiency & quality, On-Time Delivery, Troubleshootqueries within TAT, CSAT score
Product Testing
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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