Associate Sales Process Specialist

September 19, 2024

UL Solutions

台北市

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
Applies experience and skills to complete assigned work within own area of expertise
Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
Build an internal UL problem-solving network and proactively engage internal personnel to
anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
Meet established timelines for pre-and post-sales activities.
Works with a moderate degree of supervision
Performs other duties as directed.

High school diploma
Proficient in MS Office (Word, Power Point, Excel, Outlook), and CRM software
Under 1 years of related experience
Business acumen and a sufficient understanding of business sales processes
Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
Experience managing internal systems and data sources
Strong communication and administrative skills
English proficiency preferred.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Built Environment provides the highest level of technical knowledge, expertise and testing, inspection and certification, advisory and commissioning services to support our customers globally throughout the entire life cycle of their products and buildings. UL Solutions plays a critical role and acts as a trusted partner to various stakeholders in the built environment and building products industry by knowing everything about every building, building regulation and requirement, fire equipment services and personal protective equipment by providing proactive insights on safe, secure and sustainable buildings, risk management solutions and tenant wellness and safety validations.

We regret to inform you that this job opportunity is no longer available