Job Opportunities in Switzerland

What you're going to do

• Optimizing customer service operations and developing service offerings and product roadmaps for our managed services
• Negotiating, monitoring, and optimizing SLA parameters and service performance
• Ensuring end-to-end service delivery and proactive customer support
• Enhancing and implementing efficient service processes and models
• Communicating effectively with customers, teams, and stakeholders for issue resolution
• Leading cross-functional teams and organizing training for the service sector
• Selecting and implementing service management tools for effective operations and maintaining the backlog
• Introducing new approaches through trend observation and best practices in service management

What we're looking for

• Bachelor’s degree in business, engineering, IT, or a related field (Master's preferred)
• Several years of experience in product and service management, with a proven track record in customer service management and product lifecycle management
• Strong understanding of service delivery frameworks, tools (CRM, ITSM systems), and service management software
• Excellent project management, leadership, and organizational skills
• Ability to negotiate with internal and external stakeholders, and strong problem-solving skills
• Proficiency in service management tools and experience with developing SLAs and managing operational teams
• Strong customer service orientation and ability to translate customer and stakeholder needs into actionable service definitions and tools
• Fluency in German and English