Job Opportunities in Switzerland

Job ID: 260980
Date posted: 07/10/2024
Who you are

We believe your backpack consists of:

• Strong knowledge of the local market, business customers and furnishing trends
• Strong understanding of local rules and regulations related to furnishing businesses within all segments
• Strong knowledge of the IKEA product and service range
• Extensive knowledge of IKEA tone of voice as well as of the prerequisites of communication across channels
• Extensive knowledge of selling techniques and sales steering
• Strong knowledge of relevant sales and service processes and tools
• Deep knowledge of customer journey for the different B2B industry segments e.g. service, hospitality, education, residential construction etc.
• Strong commercial mindset as well as selling and negotiation skills
• Ability to understand and build on business customer needs to offer complete furnishing solutions, always with high attention to details
• Ability to work with others in a team, being open to exchange of knowledge and insights
• You communicate fluently in German and French, English is a further advantage.

Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.

For this role we expect you have a minimum 2 years of experience from sales, customer service or key account management.

Your responsibilities

In this role you will:

• Establish and maintain long-lasting business relations with local businesses and provide qualitative customer support in all remote channels, including live video calls, to secure a great complete customer experience stretching from sales to resolutions, thus building trust in the IKEA brand
• Make use of remote active selling techniques in the customer contact to contribute to growth and sustained long-term profitability
• Enhance the proactiveness in selling and approaching customers in order to reach new customers
• Offer complete furnishing solutions, demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximize sales
• Provide customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience
• Secure that all parts of the business customers order are fulfilled, by working actively together with colleagues in other functions, and update the customer on status and possible deviations, in order to see projects to completion
• Negotiate and present sales quotations to the customers, their stakeholders and management group when needed, in order to build trust and maximize sales
• Stay up to date and provide customers with information around certificates and products standards in order to secure that local regulations are followed
• Capture relevant customer insights to enable other parts of Ingka to improve the customer experience

Do you think that would work for you?

We mentioned ealier that we want our employees to be happy and healthy.

It also means saying 'thank you'!

Our way of saying thank you:

• 28 vacation days (based on a 100% workload)
• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
• Very attractive social benefits
• 15% staff discount on your purchase - in every Swiss IKEA store
• You would rather travel to work by public transport? We pay between 85% and

100% of your yearly travel ticket

• Free parking facilities
• Unlimited access to the Linked In learning platform
• Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
• Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

That's it from us.

That was a lot of information. We'd love to find out more about you. Just click on "Apply now" and off you go.

We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.