Customer Service Technician

September 17, 2024

Surgical Science Sweden AB

Göteborg

OTHER

We are a global, multi-national company and a leading supplier of medical training simulation. We are looking for a Customer Service Technician who wants to join our journey of delivering state-of-the-art simulation to healthcare professionals, allowing efficient training without putting patients at risk. At Surgical Science, we value curiosity, perseverance, and respect. In a world of rapid change, we are a stable and growing organization. We invite you to be part of this exciting journey.

The role:
The Customer Service Technician would handle and inspect demo simulators to ensure optimum operational performance for hardware and software. When receiving a demo system, you would unpack, inspect, possibly replace parts or repair the simulators, along with performing computer upgrades (both hardware & software). Moreover, you would ensure that they work perfectly and that all parts are present, all according to an extensive QC list. Pack them again and coordinate with the logistics team when they are ready to be shipped.

The ideal candidate for this job would be someone willing to learn new skills and embrace challenges, but also has an interest in and experience of hands-on technical work (either professionally or personally). You will work in a customer-facing environment, within the healthcare industry, to ensure customer satisfaction.

Responsibilities:

Inspect and manage the demo systems coming in and going out for our industrial partners.
Manage system installs, upgrades & retrofits.
Maintain demo equipment and parts inventory.
Provides timely and accurate documentation on services performed.

Qualifications that we are looking for:

Previous experience in customer service, minimum 3 years.
PC hardware proficiency.
Technical field service experience is a plus.
Medical background or knowledge of medical terminology is a plus.

Knowledge and skills for the right candidate:

Good communication skills and the ability to build strong and professional relationships.
Proficient in troubleshooting, configuration, installation, and repair of electronic systems and computers, as well as knowledge of electro/mechanical device repair/replacement.

If you are interested in this role, make sure to apply as soon as possible as the recruitment is ongoing!

We regret to inform you that this job opportunity is no longer available