September 25, 2024

Avanade

Alicante

Senior CSA Workplace Engineer

Come join us

Become part of our Workplace Engineering team, where passion for technology and excellence come together to create innovative and high-quality solutions. Work on enriching international projects and tackle significant business challenges alongside talented professionals.

Skills and experiences

Knowledge of Configuration Manager all around (task sequences, application deployment, OS deployments, Server Maintenance, Client Installation, etc)

Knowledge of GPOs (settings, templates, default policies, etc)

Basic Intune knowledge (Customer creates tickets for Intune separately via Intune portal, we need to ascertain when support is related to Intune to inform them about this.)

Basic O365/W365 knowledge (Customer creates tickets for 365 separately via 365portal, we need to ascertain when support is related to 365 to inform them about this.)

Active Directory and Windows knowledge (BSODs, login issues, Cumulative updates issues, OS updates, Language issues, etc)

Proficiency in English and Spanish for effective work in an international context.

About you

You are passionate about modern and robust infrastructures.

You can work effectively in a team within an international context.

You have a proactive approach to learning and knowledge sharing.

You place quality and client needs at the center of your work.

You have excellent communication skills and can work effectively in an international environment (English and Spanish).

What you'll do

Quick evaluation of support requests in order to be able to assist them firsthand without the need for a case to be created.

Being available to receive calls and/or emails to open support cases In MS Services Hub.

Follow up on existing cases (communication with Incident Manager or the engineers directly)

Translation services when a Spanish speaking engineer is not available/not assigned and the customer asks for assistance during meetings/support calls.

Creating a monthly report for CSAM regarding all the cases in Service Hub.

Enjoy your career

Some of the best things about working at Avanade

Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)

Real-time access to technical and skilled resources globally

Dedicated career advisor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits

A great place to work

As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

I nspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.