Job Opportunities in Spain

Job Purpose: Under the direct supervision of a Program Manager (including Associate or Senior level), the Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LXD) teams, Technical Services and Quality Assurance. The Project Manager is responsible for successful execution of quotes and projects of varying complexity and scope and managing the work of multiple client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as identify and grow the account’s potential based on predefined objectives. The Project Manager will approve and update client quotes and the project process as needed as well as address issues escalated from others.


The Project Manager serves as primary client contact for assigned accounts and supports the Program Manager as needed. The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements. The role may lead implementation of new initiatives and complete special projects as needed. The Project Manager may oversee the activities of one or a few junior team members including work allocation.

Job Overview: Key Responsibilities


Client Service

• Manage client requirements, needs and requests such as asset management, reporting and meetings.
• Serve as a primary point of contact to client. Act as backup client contact when team members are absent.
• Lead presentations educating clients about particular projects, project types or about RWS Regulated Industries in general.
• Lead the client post-mortem process.
• Manage client relationships and provide regular status reports on projects.
• Maintain positive client perceptions.
• Address complex client queries and concerns. Escalate to immediate supervisor client issues related to highly complex issues or items which may impact client account.
• Ensure client satisfaction by proactively seeking and offering solutions.
• Respond to client requests in a timely manner.

Project management

• Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles.
• Engage in quotation preparation including complex and strategic requests.
• Ensure ISO requirements are being met.
• Launch and coordinate standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
• Perform administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
• Produce reports and develop internal post-mortems to help improve processes and reduce risk.
• Ensure strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
• Ensure the receipt of all purchase orders, approve invoices, and escalate payment issues where necessary.
• Review Profit & Loss report for projects. Provide rationale and suggest corrective action for items not meeting budget.
• Lead the creation of custom workflows and project instructions.
• Collaborate in the CAPA process with cross-functional teams.

Resource Coordination

• Collaborate with the Supply Chain.
• Engage with Supply Chain. May create and send POs to resources.
• Ensure project resources have the necessary tools and information to accomplish tasks.
• Alert resources of schedule or scope changes.
• Provide feedback to Supply Chain on resource performance.

Account Development

• Support Global Account team to improve overall budget, efficiency, and quality.
• Gather information to forecast upcoming work on various accounts and alert the team as necessary.
• Assist with account-related meetings and presentations.
• Support execution of approved account opportunities and their implementation.

Skills & Experience

• College degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
• Hands-on experience in similar role, coordinating projects within the localization or translation industry.
• Successful customer service/account management experience, generally a minimum of two years.
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., Frame Maker, In Design, etc.).
• Demonstrated successful leadership or mentoring experience preferred.
• Verbal and written fluency in at least one foreign language a plus.

Life at RWS: At RWS, we’re here for one purpose: unlocking global understanding.


As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.


We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.


Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.


If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.


We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.