Purpose of the job: Purchasing vehicles on behalf of the dealer, examine a car to be sure it’s in an acceptable state, negotiate prices and analyse the trend price. Required Job Tasks: Profit Targets
Purchase vehicle for dealership & reaching monthly target.
Negotiating prices with potential sellers Ensure that we follow our dealership’s buying process.
Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
Follow up on accepted deals and make sure that vehicle goes to dealer.
Follow up with client when deal is accepted.
Ensure that you can understand latest market trends to assist in prices of vehicles.
Test drive the vehicles and examine to ensure its in an acceptable state.
Customer Service
Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
Ensure that clients are dealt with in an empathetic, professional, and respectful way.
Effective, efficient, and timeous communication via email / phone on Weelee info box, dealer info box, accounts info box and contact form box, and keeping records of all customer interactions.
Investigating and solving customer problems and referring onto senior staff or team leaders when necessary.
Creating a new feedback procedure for clients or improving upon the existing model.
Respond to clients within company standard TAT (24 hours) on all platforms.
Ad-hoc functions such as processing customer accounts, filing documents, and processing of pending cancellations.
Adhere to all company policies and procedures
Ensure that all buying processes are followed, and documentation is in accordance with Company Policies.
Accuracy of documentation is critical and not negotiable.
Complying with any and all reasonable instructions and requests from Management.
Report any deviations and suspicious activities to management immediately.
Critical Experience:
Previous sales experience required.
Motor sales experience will be advantageous.
People person with excellent communication skills.