Job Opportunities in South Africa


July 15, 2024

Mustek Limited

Bloemfontein

OTHER


Technician: UPS and Inverters (Bloemfontein)

Job Purpose:

The technician is responsible for servicing, testing and repairs of inverters, mainboards and UPSs, and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:
Technical Service

  • Follow the correct test process for all products.
Customer Satisfaction
  • Complete 6 repairs per day according to the specific discipline.
  • Maintain work rate at above 90% of SLA as per described SLA for the products 2 business days.
  • Maintain a rework rate of below 2% of SLA within a 90-day period between barcodes.
  • Keep all notes up to date and inform clients of progress on repairs.
Housekeeping
  • Keep work areas clean at all times.
OHS and ISO
  • Ensure compliance with environmental, OHS and safety, including quality standards set forth by the company and comply with PPE regulations.
Stock
  • Have no test stock outstanding for more than 2 business days.

Qualification and Experience:
  • Matric
  • Comp TIA A+ or equivalent
  • Valid code 8 driver’s license
  • 2 years in technical customer services toe/helpdesk environment

Skills and Knowledge:
  • Good knowledge of general administrative and internal processes
  • Knowledge of ICT industry
  • Product offering software and hardware technical knowledge
  • Basic computer literacy especially in Microsoft applications skills
  • Problem solving skills (analytical)
  • Good communication skills (verbal and written)
  • Technical skills and problem analysis

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