Job Opportunities in South Africa
October 15, 2024
HotelJobs.co.za
Cape Town
FULL TIME
Snr Inbound MICE Consultant (DMC)
Inbound Operations – MICE - Cape Town
Overview: Join our dynamic team and play a critical role in delivering world-class experiences in the MICE sector. We are looking for an experienced MICE Consultant who is detail-oriented, creative, and capable of managing complex group itineraries while exceeding client expectations.
Key Responsibilities:
Overview: Join our dynamic team and play a critical role in delivering world-class experiences in the MICE sector. We are looking for an experienced MICE Consultant who is detail-oriented, creative, and capable of managing complex group itineraries while exceeding client expectations.
Key Responsibilities:
- Collaborate closely with the Groups Manager and Product Teams to design and implement tailored, market-relevant itineraries that captivate and inspire clients.
- Manage all aspects of group allocations, including cost analysis, logistics, itinerary creation, and required documentation such as tour manuals, extra services, and upgraded materials.
- Develop and deliver accurate, competitive quotes using tools like Excel, ensuring alignment with our pricing and margin strategies.
- Maintain constant communication with Sales Directors and agents, providing updates on all ongoing projects and group tours.
- Build and foster strong relationships with agents and Sales Directors, positioning yourself as a trusted partner.
- Take the lead in booking accommodations, guides, transportation, dining, and other services, ensuring everything is confirmed well ahead of deadlines.
- Negotiate favourable rates, conditions, and release terms with suppliers to enhance profitability.
- Strategically release allocations to avoid unnecessary costs and cancellation charges.
- Tackle any itinerary challenges by proposing creative alternatives that improve logistics and guest experiences.
- Ensure all accommodations and services align with the unique needs and preferences of the specific market segment.
- Liaise with clients to offer tailored solutions and address any special requests or changes promptly.
- Issue Pro Forma invoices and oversee deposit collections, ensuring all payment schedules and prepayments are adhered to.
- Prepare and maintain agent statements, outlining booking values, deposit statuses, and outstanding payments.
- Seamlessly hand over finalized bookings to the Operations team, ensuring all details are accurately logged in Travel Studio.
- Ensure suppliers are paid on time and resolve any logistical challenges to maintain smooth operations for all group bookings.
- Manage guest documentation and ensure that our high standards are consistently met.
- Brief tour guides and ensure post-tour evaluations are completed for continuous improvement.
- Coordinate VIP arrangements and make sure special touches and value adds are implemented, keeping the General Manager informed in advance.
- Assist with inspections, and personally welcome and accompany groups as required.
- Address and resolve customer service issues efficiently, from pre-tour to post-tour, while keeping relevant team members informed.
- Host or attend welcome dinners and client events, ensuring all interactions reflect our commitment to exceptional service.
- Provide on-call support, including managing the emergency cell phone when required.
- Develop strong internal relationships and contribute to a positive work environment.
- Support international sales offices by maintaining close working relationships and handling client meet-and-greets at airports or hotels.
- Drive the sales process by leading proposals and client communications.
- Proven experience in MICE or group travel operations of no less than 5 years
- Strong negotiation skills and ability to build lasting partnerships with suppliers and clients.
- Excellent time management and multitasking abilities to meet tight deadlines.
- Exceptional communication and interpersonal skills to liaise with both internal teams and external clients.
- Proficient in Excel, and other industry-standard tools.
- Flexibility to travel with groups and accommodate requests as needed.
- Full time position in office
- Must be willing & able to travel with groups
We regret to inform you that this job opportunity is no longer available
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