Job Opportunities in South Africa


September 27, 2024

Air-conditioning Company

Durban

FULL TIME


Service Department Supervisor

About Us:
We are a reputable company in the air-conditioning industry, seeking a dynamic and experienced Service Department Supervisor to join our team. This role is essential in ensuring smooth operations by liaising with technicians, clients, and suppliers while overseeing service-related tasks.

Key Responsibilities:
  • Liaise with technicians and schedule their work assignments
  • Communicate with clients, handle complaints, and ensure satisfactory service delivery
  • Prepare quotations and invoices accurately
  • Manage relationships with suppliers for timely procurement and delivery of services
  • Ensure efficient and prompt resolution of service-related issues
  • Monitor and manage service department performance to ensure service-level agreements (SLAs) are met
  • Conduct regular check-ins with technicians to ensure timely completion of tasks and troubleshoot any issues
  • Coordinate and manage preventative maintenance schedules for clients
  • Provide training and support to technicians
  • Maintain high standards of customer service and ensure client satisfaction
Requirements:
  • Experience: Minimum of 3-5 years in the air-conditioning or related industry (service or technical support roles preferred)
  • Computer Skills: Proficient in MS Office Suite (Word, Excel, Outlook)
  • Personal Skills:
  • Leadership and Team Management
  • Problem-Solving Skills
  • Customer Service Orientation
  • Conflict Resolution
  • Time Management
  • Ability to work under pressure
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Willingness and ability to learn new systems and processes quickly
Qualifications:
  • Matric Certificate (Essential)
Why Join Us?
  • Opportunity to grow within a supportive and fast-paced environment
  • Competitive salary and benefits package
  • Work with a professional and dedicated team in a thriving industry
How to Apply:
If you meet the above requirements and are ready to take on this exciting challenge, please send your CV and a cover letter to HRAIRE@Hrtorque.co.za by 2 October 2024.

We look forward to hearing from you!
Job Type: Full-time
Pay: From R15 000,00 per month
Application Deadline: 2024/10/02

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